A design training environments and experiences to enhance learning and the transfer of trained knowledge and skills to the job. A review of training design research in the industrial-organizational psychology literature identified a number of design characteristics that should lead to the training outcomes of acquisition, retention, maintenance, and generalization of skills (Baldwin & Ford, 1988). Design characteristics such as overlearning, the conditions of practice, feedback, variability, and the incorporation of identical elements have been used in training programs to facilitate learning and transfer. A limitation of the industrial-organizational training design literature is that the majority of the research has used simple tasks, and training has been evaluated using criteria of immediate reproduction and short-term reten tion (Baldwin & Ford, 1988). As a consequence, the design strategies currently in use are most relevant when trainees must reproduce behaviors or motor skills as closely as possible to the training material.However, jobs today require individuals to become more adaptable in performing tasks. Advances in technology have created jobs that are more cognitively complex and demanding. The shift from manufacturing to service jobs has increased the importance of "softer" skills such as interpersonal and problem solving skills (Goldstein & Gilliam, 1990). As a consequence, the problems faced in many jobs are unstructured and ill-defined. As task demands become less predictable, the traditional industrial-organizational perspective to training design has diminishing relevance (Ford & Kraiger, 1995; Howell & Cooke, 1989).