Learning English in Tourism and Hospitality Internships Overseas: Reflections from Six Taiwanese College Students

Lin, Yi‐Hsuan; Tseng, Yu‐Ching

doi:10.5539/ijel.v10n5p1

Cited by 3 publications

(3 citation statements)

References 17 publications

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“…In addition, as suggested in a previous study conducted by Lin and Tseng (2020) for Taiwanese students experiencing overseas internship, it is also important to pay attention to improving oral skills rather than reading and writing skills for these hospitality students. By improving the focus of English course syllabus, students will be much more prepared to face the real encounter with customers.…”

Section: Results and Analysismentioning

confidence: 99%

Hospitality Students’ Pragmatic Competence in Apology

Prima¹,

Hartono²,

Windawaty³

2023

ELTICS

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When dealing with guests’ complaints using English language, hospitality frontliners at hotels in Indonesia will also rely on their pragmatic competence to satisfy the guests. This research is aimed at analyzing the strategies used by hospitality students in handling guests’ complaints especially in terms of apologizing and whether there is a significant difference between those with part-time job experience and those without the experience. The study utilized quantitative method by collecting responses (n =22) using Written Discourse Completion Task (WDCT). Using the categorization of apology strategies (Cohen, 1986), the results show that the most frequently used strategies are expressing apology and offering repairs. Other strategies such as admitting responsibility and explaining are used much less frequently, while promise of forbearance was never used. Furthermore, after performing t-test, the 13 participants who took part-time jobs (M = 1.76, SD = 0.25) compared to the nine participants in the control group (M = 1.38, SD = 0.33) demonstrated significantly better at using strategies in apology for handling complaints, t(14) = 2.87, p = .01.

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Section: Results and Analysismentioning

confidence: 99%

Hospitality Students’ Pragmatic Competence in Apology

Prima¹,

Hartono²,

Windawaty³

2023

ELTICS

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“…Following Lin and Tseng (2020), learning anxiety was defined as the negative emotions such as discomfort, nervousness, and worry in students' language learning process that affect their learning performance. According to the study of Horwitz et al (1986), learning anxiety is measured as a whole.…”

Section: Learning Anxietymentioning

confidence: 99%

“…For this reason, listening and speaking play a crucial role at the beginning of language learning. Lin and Tseng (2020) pointed out that English classes used to focus on textbooks. They also stated that the emphasis on English teaching was more on vocabulary learning, while the training of English listening and speaking skills was not in the spotlight.…”

Section: Introductionmentioning

confidence: 99%

A study of the effects of thematic language teaching on the promotion of multimedia design students’ listening and speaking skills

Yin

2022

Front. Psychol.

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Previously, language teaching has been focused on the passive learning of the alphabet. In addition, the research on teaching listening and speaking skills was limited. Listening skill is the key to learning a language, and speaking is the first explicit behavior of language. In order to improve language skills which are emphasized in new curriculum guidelines, student-centered thematic language teaching is considered as valuable. Through this, the concepts of multiple intelligences and curriculum integration were re-emphasized. An experimental design was adopted in the current study. This study was conducted with the participation of 224 students from the Department of Multimedia Design in universities in the south of Taiwan. The research data were collected between September 2021 and December 2021. The implementation process took 16 weeks (a total of 48 h) of thematic language teaching. The research results revealed 1. significant positive effects of thematic language teaching on listening, 2. significant positive effects of thematic language teaching on speaking skill, and 3. significant negative effects of thematic language teaching on learning anxiety. According to the results, it is expected that this study can help multimedia design students improve their listening and speaking skills as well as core language skills.

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Construction and Evaluation of a Machine Learning-Based Conversation Model for English Spoken Tourism Conversation

Wei

2024

Applied Mathematics and Nonlinear Sciences

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The development of language macromodeling has led to the widespread adoption of spoken English conversation systems in various industries. Similarly, it has had an impact on the tourism industry, where the involvement of machine learning has taken a big step forward. The purpose of this paper is to explore the use of machine learning methods in spoken dialog systems to construct a dialog model that is suitable for the tourism industry. Speech, map image, and tourism information text data are collected first, which form the database of the dialog model through processing, storage, and application. A bag-of-words model and word vectors represent the text, while speech activity and an English conversation system construct the speech and intention recognition model. On the test set, the best speech recognition rate using double-threshold endpoint detection is up to 98.73%, and the corresponding sentence recognition rate is also up to 93.67%. This paper’s model achieves the highest intention recognition accuracy, scoring 0.943 and 0.955 on the CCKS2018 and SMP2018 datasets, respectively. This paper proposes a machine-learning conversation model that provides technical support for conversational AI development in the tourism industry.

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Learning English in Tourism and Hospitality Internships Overseas: Reflections from Six Taiwanese College Students

Cited by 3 publications

References 17 publications

Hospitality Students’ Pragmatic Competence in Apology

Hospitality Students’ Pragmatic Competence in Apology

A study of the effects of thematic language teaching on the promotion of multimedia design students’ listening and speaking skills

Construction and Evaluation of a Machine Learning-Based Conversation Model for English Spoken Tourism Conversation

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