Learning from COVID-19: Revisiting Organizational Communications from the Bottom-up

Stevenson, Siobhan

doi:10.1080/01616846.2021.1906616

Cited by 4 publications

(12 citation statements)

References 7 publications

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“…These findings very much mirror the experiences of staff in Canada reported by Stevenson (2021), suggesting an element of inefficiency and disorganization was perhaps a universal element of this extraordinary time.…”

Section: Communication and Engagementsupporting

confidence: 75%

“…This has mostly been focussed on provision of services, in particular innovative alternative services due to library closures, such as Click and Collect, home delivery and the expansion and extension of digital services such as e-books, online collaborative projects and provision of digital services to those without the infrastructure. Stevenson (2021) explored the experiences of frontline library workers in Canada as the COVID-19 lockdowns began to ease. Conducting an online survey of staff via the library employee union's 1700 members, she discovered that frontline staff were concerned with a range of issues, including both the wearing of PPE for themselves, and the necessity to police this condition of entry to the library for patrons.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Stevenson (2021) explored the experiences of frontline library workers in Canada as the COVID-19 lockdowns began to ease. Conducting an online survey of staff via the library employee union’s 1700 members, she discovered that frontline staff were concerned with a range of issues, including both the wearing of PPE for themselves, and the necessity to police this condition of entry to the library for patrons.…”

Section: Literature Reviewmentioning

confidence: 99%

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Delivering services in the new normal: Recording the experiences of UK public library staff during the COVID-19 pandemic

Robinson¹,

Ruthven

McMenemy

2022

Journal of Librarianship and Information Science

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This paper reports the results of a survey undertaken in December 2021 and January 2022 related to public library staff in the United Kingdom and their experiences of COVID-19, exploring the lockdowns that were enabled, the subsequent re-openings, their mental health and their views for the future of the service post-COVID-19. Over 200 responses were received, and the findings indicate a range of views. The importance of the library as a community resource is evident in the comments from staff, and their observations of patrons on library re-openings. Findings also indicate concern for the future of the library service, and fear that new technologies like e-books may be seen as adequate replacements for the traditional library service. Findings also indicate staff face stress and mental health issues in terms of dealing with patrons while the virus remains highly prevalent.

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Section: Communication and Engagementsupporting

confidence: 75%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Delivering services in the new normal: Recording the experiences of UK public library staff during the COVID-19 pandemic

Robinson¹,

Ruthven

McMenemy

2022

Journal of Librarianship and Information Science

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“…In fact, Shaffer (2021) advocates a leadership style which might include self-awareness, social awareness, self-management and relationship management. In addition, Stevenson (2021) and Alajmi and Albudaiwi (2020) suggest the fundamental role of management during the transition period; while DeRosa et al…”

Section: Servicesoperationsmentioning

confidence: 99%

The management of public libraries during COVID-19 pandemic: a systematic literature review through PRISMA method

Κωσταγιόλας

Katsani

2021

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PurposeThe purpose of this paper is to provide an overview of the literature regarding the impact of global coronavirus pandemic (COVID-19) pandemic on PLs and their management responses during COVID-19 pandemic as well as for the post-pandemic era.Design/methodology/approachThe systematic literature review is based on preferred reporting items for systematic reviews and meta-analyses (PRISMA) method and includes publications in the English language published at online scholarly resources during the period of COVID-19 outbreak, i.e. from January 2020 to June 2021.FindingsThe number of the eligible and relevant studies for the COVID-19 impact on PLs was 79, which were included in the literature review profiling and in the qualitative analysis.Originality/valueThe systematic review provides a useful overview of existing PL management paradigms that could be contemplated at an organizational, national or international level while developing a strategy for public libraries in the post-pandemic era.

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“…AIMC (2021) ordena las más elegidas, en orden decreciente: WhatsApp (67,6%), Zoom (42,5%), Microsoft Teams (30,7%) y Skype (29,7%). Del mismo modo, proliferan los estudios sobre la importancia terapéutica de esas llamadas en concreto y de la voz humana en general (Mills, Stoneham & Georgiadou, 2017;Grier, 2019;Quinn, McGilloway & Burke, 2021;Stevenson, 2021).…”

Section: Introducción: ¿Por Qué Estudiar El Audio Tras La Covid-19?unclassified

El audio efímero como comunicación digital innovadora. El caso Clubhouse

2021

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La red social Clubhouse es un fenómeno sin precedentes, por su rápido crecimiento en un único año de vida y por sus originales características. Aunque sólo puede ser descargada en un dispositivo con sistema iOS y previa invitación privada de un usuario registrado. Esta investigación ahonda en sus claves, usos y posibilidades a través de una metodología correlativa: 1) Investigación bibliográfica longitudinal sobre los conceptos de conectividad, fenómeno Clubhouse, y sus antecedentes, problemas o dilemas, tendencias y posibles cambios; 2) Análisis cuantitativo de los 50 primeros influencers de Clubhouse a partir de las categorías: Número de seguidores, Cargo/sector profesional, Nacionalidad, Generación, Sexo. Se concluye que Clubhouse tendrá que validar su espacio propio, más allá de la COVID-19 y sus limitaciones técnicas, remarcando sus fortalezas: no importan la imagen ni los likes, salas de debate íntimas, discusiones no medidas sobre temas de actualidad con líderes de opinión e influencers, y la voz como herramienta básica, accesible y universal contra la brecha digital.

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Learning from COVID-19: Revisiting Organizational Communications from the Bottom-up

Cited by 4 publications

References 7 publications

Delivering services in the new normal: Recording the experiences of UK public library staff during the COVID-19 pandemic

Delivering services in the new normal: Recording the experiences of UK public library staff during the COVID-19 pandemic

The management of public libraries during COVID-19 pandemic: a systematic literature review through PRISMA method

El audio efímero como comunicación digital innovadora. El caso Clubhouse

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