Learning From Experiences of Feeling Heard: A Qualitative Study of Hospice Volunteers

Abstract

What does it feel like when someone really listens to you? Data generated in qualitative interviews with ten individual hospice volunteers illuminate the quality of listening they received (and did not receive) from key role models in their lives. Analysis suggests that occasions of receiving listening are rare and pivotal events that can be used to learn more about how to listen to others, particularly in end-of-life care. The article closes with some recommendations for enhancing emotional support for hospice and palliative care volunteers, and for more training in reflective practice, including new approaches to teaching active empathic listening and communication skills.