Learning of Web Quality Evaluation: A Case Study of Malaysia National Museum Web Site Using WebQEM Approach

Parizi, Reza M.; Abdullah, Azween; Ramalingam, Hemalatha

doi:10.1007/978-981-287-399-6_52

Cited by 2 publications

(1 citation statement)

References 2 publications

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“…The segment of websites appears, instead, much more mature; already before 2000, the literature showed, in general, more critical and less explorative attitudes towards quality issues; available studies reflect the need for evaluation of sites' effectiveness with respect to fulfilling users' needs [54][55][56][57][58][59][60][61].…”

Section: Literature Reviewmentioning

confidence: 99%

The Communication Challenge in Archaeological Museums in Puglia: Insights into the Contribution of Social Media and ICTs to Small-Scale Institutions

Lerario

2023

Heritage

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Archaeological museums play a vital role in regions with ancient roots, holding a millennial image as the cradle of civilization. In the South of Italy (former “Magna Graecia”) and particularly in Puglia—a melting pot of cultures where ancient Messapian, Byzantine, Roman, and Greek civilizations followed one another in ages, bequeathing a wealth of testimonies—institutions are disseminated across the region, and almost every small municipality has its own archaeological museum hosting a wealth of valuable objects and remains. The gradual structural changes in the role of museums over the last decades and the recent COVID-19 pandemic outbreak, with the sudden closing and subsequent re-opening of facilities, forced institutions to re-think and re-develop their communication practices everywhere. Museums across the world have since been conceiving original and effective strategies based on social media and ICTs. After framing the problem background, the article introduces an overview of good practice and virtuous examples in the museum field and a questionnaire-based focus survey on a sample of archaeological museums in Puglia in order to assess the status of local communication strategies’ implementation against the potential of modern technologies. The survey results allowed identifying a peculiar mix of “emergency” and evolutional approaches in the sample analyzed, main concerns and barriers to the adoption of digital strategies, but also specific strategic drivers for innovation in the very nature of local small institutions. The study’s outcomes offer a potential contribution to the alignment of institutions to current standards through informed policies that can be usefully shared in other similar contexts across Europe.

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Section: Literature Reviewmentioning

confidence: 99%

The Communication Challenge in Archaeological Museums in Puglia: Insights into the Contribution of Social Media and ICTs to Small-Scale Institutions

Lerario

2023

Heritage

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Innovation, Technology and User Experience in Museums: Insights from Scientific Literature

Ovallos-Gazabon

Meléndez-Pertuz

Collazos-Morales

et al. 2020

Lecture Notes in Computer Science

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Museums play an important role in preserving the heritage and cultural legacy of humanity, however, one of their main weaknesses in regards the user is their static nature. At present, and in the face of the development of diverse technologies and the ease of access to information, museums have upgraded their implementation of technologies aimed at improving the user experience, trying more and more to access younger audiences with a sensitivity and natural capacity for the management of new technologies. This work identifies trends in the use of technological tools by museums worldwide and the effect of these on the user or visitor experience through a review of scientific literature. To complete the work, we performed a search of the publications in the Scopus® referencing database, and downloaded, processed, and visualized the data using the VOSviewer® tool. The main trends identified in this context of analysis are related to the role of museums with the development and improvement of the user experience; orientation to young audiences and innovation driven by the user through Interactive Systems, digital games, QR Codes, apps, augmented reality, virtual reality and gamification, among others. The objective of the implementation of new technologies in the context of museums is to satisfy the needs of contemporary communication, for all types of content and aimed at an increasingly digital audience, in order to ensure positive interaction and feedback from ideas with social and cultural changes.

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Learning of Web Quality Evaluation: A Case Study of Malaysia National Museum Web Site Using WebQEM Approach

Cited by 2 publications

References 2 publications

The Communication Challenge in Archaeological Museums in Puglia: Insights into the Contribution of Social Media and ICTs to Small-Scale Institutions

The Communication Challenge in Archaeological Museums in Puglia: Insights into the Contribution of Social Media and ICTs to Small-Scale Institutions

Innovation, Technology and User Experience in Museums: Insights from Scientific Literature

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