Legitimation of E-Government Initiatives: A Study of India’s Identity Project

Bhat, Jyoti M.

doi:10.1007/978-3-642-38862-0_21

Cited by 3 publications

(4 citation statements)

References 18 publications

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“…Nevertheless, the adoption of egovernment by citizens (AEC) is crucial to achieving such benefits [11]. Indeed, e-government over efficiency that are relevant to the operationalization of e-government, an institutional perspective is appropriate for studying e-government initiatives and their adoption [47,48]. Previous literature has similarly proposed institutional theory as a powerful lens to understand egovernment [49,50] and provided a framework to investigate the phenomenon in a wider context with multi-level analyses [48].…”

Section: Introductionmentioning

confidence: 99%

“…Suchman [62] presented conformance to the environment as the easiest legitimacy acquisition strategy where the organization modifies internally to respond or satisfy the constituent tastes. Some studies have explored legitimacy's importance in e-government [47,[63][64][65]. For example, Trakhtenberg [66] proposed viewing AEC as the process of securing institutional legitimation for each of the government agencies whose services are offered by the e-government.…”

Section: Introductionmentioning

confidence: 99%

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Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Ramirez-Madrid

Escobar-Sierra

Lans-Vargas³

et al. 2022

PLoS ONE

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This study aims to identify government influence in the adoption of e-government by citizens (AEC) through a case study analyzing actions in Antioquia, Colombia, to increase AEC in annual vehicle tax filing and payment services. We classified these actions employing institutional theory, institutional interventions, and legitimation strategies. An analysis correlating AEC actions (including the COVID-19 containment measures) with over 16 million transactions in these two services during 2015–2020 found a strong government influence on AEC. We established coercive pressure and conformance to the environment as important predictors of AEC, but the COVID-19 containment measures only influenced electronic tax payments. Service type was also an essential predictor for these services; however, mobilization was not. Increasing AEC should be considered a necessary objective for public administrations, especially in developing countries that face shortages of resources and facilities.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Ramirez-Madrid

Escobar-Sierra

Lans-Vargas³

et al. 2022

PLoS ONE

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“…The usefulness of national identification projects like Aadhaar depends on widespread adoption, and adoption requires public acknowledgment that the program is legitimate (Bhat, 2013). As such, Aadhaar is a crucial case for understanding how subsets of a country's citizens attribute legitimacy to big data projects.…”

Section: Introductionmentioning

confidence: 99%

Measuring political legitimacy with Twitter: Insights from India’s Aadhaar program

Mahrenbach

2021

New Media & Society

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As emerging powers forge ahead with big data initiatives, questions arise regarding the implications of these programs for governance in the Global South more broadly. One understudied aspect deals with how actors attribute legitimacy to governments’ big data activities. We explore actors’ agency in one crucial case: the world’s largest demographic and biometric data program, India’s Aadhaar. Analyzing roughly 250,000 tweets collected in the first 10 years of Aadhaar’s operation, we find that both normative acceptance and cost–benefit calculations are crucial for legitimacy attribution. This finding challenges mainstream theoretical approaches, which prioritize normative factors and often fail to examine how normative and material factors interact during legitimacy attribution. In addition, our study demonstrates a new, mixed-methods approach to measuring legitimacy attribution using Twitter data, which overcomes traditional challenges. As such, we underline the viability of Twitter data as a tool for social measurement.

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“…The court has declared that the UID program is constitutional, does not violate privacy, and meets the tenets of good governance (CNBC‐TV18 ; Doshi ). The program uses digital identity for the inclusion of marginalized populations, the efficient and effective delivery of services, and the deterrence of fraud and corruption in the delivery chain (Bhat ; Dalwai ). It also works as a platform for the Indian government's other digital programs (CNBC‐TV18 ; Thankom and Kamath ).…”

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confidence: 99%

The Global and the Local: Tracing the Trajectory of the Largest Biometric Identity Program

Rawat

Morris

2019

Politics & Policy

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How did the largest national biometric identity program chart a successful trajectory for itself? We employ the actor‐network theory in a novel case of unprecedented scale to trace the trajectory of a complex government program in India. The program created a huge local network of human actors and technical artifacts and their resultant actions shaped the interests of the global network positively, thus managing the political support and flow of funds for the project. Modern strategies of minimalist design, open application program interfaces, and the fast pace of implementation strengthened the position of the program as the obligatory passage point. Related Articles Chao, Chia‐An, and Nathan Myers. 2018. “State Biotechnology and Genomic Development: Critical Resources and Barriers.” Politics & Policy 46 (6): 985‐1016. https://doi.org/10.1111/polp.12279 Harvey, Olivia. 2009. “Human Embryonic Stem Cell Research in the United States: Some Policy Options for Industry Development.” Politics & Policy 37 (1): 51‐71. https://doi.org/10.1111/j.1747-1346.2008.00161.x Montes de Oca Barrera, Laura Beatriz. 2019. “Persistent Exclusion in Mexico: Regulatory Governance as an Imperfect Project of Political Modernization.” Politics & Policy 47 (1): 127‐151. https://doi.org/10.1111/polp.12291 Related Media “International Seminar on Network Theory Keynote ‐ Bruno Latour.” https://www.youtube.com/watch?v=Bj7EDMRJrbU “S1: Aadhaar has Made India a World Leader in Digital Payments Security.” 2018. https://www.youtube.com/watch?v=8jfn19qry5s “Davos 2019 ‐ Identity in a Digital World.” https://www.youtube.com/watch?v=w1CNG4pYOPs

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Legitimation of E-Government Initiatives: A Study of India’s Identity Project

Cited by 3 publications

References 18 publications

Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

Measuring political legitimacy with Twitter: Insights from India’s Aadhaar program

The Global and the Local: Tracing the Trajectory of the Largest Biometric Identity Program

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