Lessons from Intercultural Project Management for the Intercultural HCI Design Process

Schoper, Yvonne; Heimgärtner, Rüdiger

doi:10.1007/978-3-642-39241-2_12

Cited by 5 publications

(3 citation statements)

References 11 publications

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“…Nevertheless, some ideas indicate that the existing HMI development process defined in ISO 9241-210 could be extended by roles and tasks in order to be successful in all cultural contexts worldwide and to fulfill the expected validity at least internationally (cf. also [6]). Furthermore, the user interface design methods should be systematically complemented with cultural aspects to ensure that new systems can be designed right from the beginning for one or more cultures while designers better accommodate the diverse global user requirements and respond faster to change using agile methods and modules from usage-centered design (cf.…”

Section: Discussionmentioning

confidence: 87%

“…The task is to acquire a deep understanding of the complexity of the task and its requirements (cf. [6]) by analyzing the current market situation concerning existing products, main competitors, environmental factors like politics, new legislation, economic trends, sociologic and tech-nological developments of the target markets. The implications for optimization of ISO 9241-210 can be extended to the tasks and the roles in this standard for its application in intercultural contexts.…”

Section: Human-centered Design Activitiesmentioning

confidence: 99%

“…This is augmented by working within an intercultural HCI designer team (cf. [6], [7]) using the usability engineering process for interactive systems which is defined in the European Standard EN ISO 9241-210:2010 (cf. [8]).…”

Section: Introductionmentioning

confidence: 99%

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ISO 9241-210 and Culture? – The Impact of Culture on the Standard Usability Engineering Process

Heimgärtner

2014

Lecture Notes in Computer Science

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In this paper, some ideas are presented regarding the question of whether standards can be valid internationally, i.e. worldwide and independent of the different cultures in the world, and how this question can be tackled. Exemplified by the standard usability engineering process in ISO 9241-210, the impact of culture on the main steps in the usability engineering process is analyzed. The output of the process is influenced by the process. If the process of usability engineering is culturally influenced and different for different cultures, the output of the usability engineering process, i.e. the user interface of the product, is also culturally influenced and different. Furthermore, the results are possibly not those as expected by the desired target culture. The presented ideas represent a first step towards deeper research in this area.

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Section: Discussionmentioning

confidence: 87%

Section: Human-centered Design Activitiesmentioning

confidence: 99%