Lessons learned from an ISO/IEC 15504 SPI programme in a company

Abstract

SUMMARY This paper describes a first‐hand experience in Software Process Improvement within a Spanish Company which, since 2002, has been involved in an improvement programme led by our research group. We discuss the experience and the results of this improvement programme, as well as the lessons learned to deal with new future improvement initiatives in other companies of our environment. Copyright © 2010 John Wiley & Sons, Ltd.

Application of ISO/IEC 15504 in Very Small Enterprises

“…In [11] the experience and the results of the improvement programme of one specific QuaSAR II participant are presented. …”

“…At this point, manager and staff commitment and support were critical in order to arrange the necessary internal resources for the improvement actions, as well as to define the work chronogram. In [11] the implementation of the improvement actions in one of the eight companies is detailed.…”

A project management improvement program according to ISO/IEC 29110 and PMBOK®

“…Thus, given that the main interest of the companies was to improve internally, we should propose a set of best practices to be incorporated into their projects. From our experience in implementing process improvement programs in small and medium enterprises and given the nature of these organizations , we suggested to adopt the ISO/IEC 29110 international standard for software process improvement, Because it is specific for VSEs and completely fitted their needs . Moreover, if they wish to opt for the certification in the future, they would be already aligned with a recognized international standard.…”

Integración de Estándares de Gestión de TI mediante MIN-ITs

“…Después de años de relaciones y de trabajo continuado con empresas del sector TIC de nuestro entorno más próximo (Mas, Fluxà & Amengual, 2012;Mesquida, Mas & Amengual, 2011), se ha podido observar que, en la mayoría de casos, cuando una empresa decide implantar una norma relativa a la gestión de servicios de TI o a la gestión de la seguridad de la información, ya ha tenido otras experiencias de calidad previas, principalmente, la implantación de la norma ISO 9001 (ISO, 2008) y el despliegue de procesos según ISO/IEC 15504 (ISO, 2006) o CMMI-DEV (SEI, 2010).…”