“…Generating severe acute respiratory syndrome ( Zuin et al, 2021 , Mandal et al, 2021 ), the virus negatively affects the world economy ( Parker, 2020 ). As a result, negative effects have infiltrated industries, including low operational performance in terms of productivity ( Jahangiri et al, 2020 , Sönmez et al, 2020 ), quality ( Dufour et al, 2020 ) and costs ( Godderis and Luyten, 2020 ); reduced logistical performance ( Garzillo et al, 2020 ); losses in market performance, reducing sales ( Gallardo et al, 2020 , Godderis and Luyten, 2020 )…”