“…Other operational challenges included staff burnout, staff illness, limited volunteer capacity, and staff feeling underappreciated [38,40,42,[45][46][47]50]; difficulty predicting participation numbers, particularly as a result of competition with other nearby food distribution programs and federal programs such as Pandemic EBT (a USDA food assistance financial benefit issued to families to support buying groceries during the COVID-19 pandemic) [38][39][40]46,47,50,52]; financial deficits resulting from increased operational costs and unpredictable participation numbers [40,41,47,50]; and food safety concerns, such as maintaining the cold chain with deliveries [43]. Food service directors also described challenges related to the USDA waivers, such as lack of adequate resources or knowledge to implement the waivers and a lack of communication from federal and state agencies [39,42,48,[50][51][52]54].…”