‘Let Us Work Together’– Insights from an Experiment with Conversational Agents on the Relation of Anthropomorphic Design, Dialog Support, and Performance

Lichtenberg, Sascha; Bührke, Johannes; Brendel, Alfred; Trang, Simon; Diederich, Stephan; Morana, Stefan

doi:10.1007/978-3-030-86797-3_20

Cited by 2 publications

(2 citation statements)

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“…Isso preocupa a linguística cognitiva, uma vez que o ponto em questão será a estruturação, o processamento e o armazenamento de camadas inteiras de informações junto com os mecanismos cognitivos correspondentes para fornecer acesso a um ou outro significado no processo de uso desses (LICHTENBERG et al, 2021).…”

Section: Introductionunclassified

Education and anthropomorphism in language through embodiment lens

Pesina

Ovcharova

Kozhushkova

et al. 2021

RPGE

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Cognitive linguistics sets a stress on the importance of considering the phenomenon of “embodiment” through the prism of studying the core role of the human body, the corresponding cognitive and linguistic anthropomorphic structures, and their influence on man’s sensemaking of the world. Within the framework of the article, it has been demonstrated using the material of the lexical structure of the polysemantic word arm that the structure and functioning of the human body predetermines the vital aspects of our thinking, verbalization and existence in general. Lexical invariant of this polysemantic word is defined as a cluster of dominant features that underlies the figurative metaphorical meanings of this word which can be considered as a part of our educational system. The description of functioning of the human body is projected onto abstract and concrete objects and environmental phenomena around us.

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Section: Introductionunclassified

Education and anthropomorphism in language through embodiment lens

Pesina

Ovcharova

Kozhushkova

et al. 2021

RPGE

View full text Add to dashboard Cite

show abstract

“…Another study explored the influence of different features, e.g., high vs. low message interactivity and platform self-disclosure, in the case of onboarding (Adam/Klumpe 2019). A recent study investigated the relationship between persuasive and anthropomorphic conversational agent design and performance (Lichtenberg et al 2021). They show that just adding more anthropomorphic features did not necessarily improve perception.…”

Section: On the Evaluation Of Chatbotsmentioning

confidence: 99%

The Application of Chatbots at the Digital Workplace in Businesses - Empirical Insights and Design Recommendations for Business Chatbots

Wolff¹

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This doctoral thesis addresses the adoption of chatbots at the digital workplace in businesses by examining the topic with a strong practice-oriented focus. Application scenarios and use cases as well as corresponding objectives, influencing factors and challenges are surveyed. From the design-oriented perspective, it is shown how chatbots should be designed and which impacts can be expected. The thesis is finished with the suggestion of a procedure model for chatbot projects in businesses. The idea for this doctoral thesis originated during my employment as a research assistant at the Chair of Application Systems and E-Business at the Georg-August-Universität Göttingen. I would like to take this opportunity to thank all those who have supported me during this time, both professionally and privately. First, I like to thank my doctoral supervisor, Prof. Dr. Matthias Schumann, for offering the Ph.D. opportunity and the trust granted. The numerous discussions during my time at the chair have contributed significantly to the positive result of the work. I would also like to emphasize the continuous challenge and support, which have contributed in particular to my self-development. I would like to thank

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‘Let Us Work Together’– Insights from an Experiment with Conversational Agents on the Relation of Anthropomorphic Design, Dialog Support, and Performance

Cited by 2 publications

References 39 publications

Education and anthropomorphism in language through embodiment lens

Education and anthropomorphism in language through embodiment lens

The Application of Chatbots at the Digital Workplace in Businesses - Empirical Insights and Design Recommendations for Business Chatbots

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