Level of satisfaction and associated factors among patients attending outpatient departments of south Wollo health facilities, Ethiopia

Abstract

Background Patient satisfaction is a key metric for determining how efficient healthcare is delivered. When patients visit health care facilities, they express a clear desire for high-quality services. Inadequately meeting their anticipated needs and expectations may lead to disappointment. This study sought to investigate the level of satisfaction expressed by participants regarding services provided by outpatient departments of selected health facilities in the south Wollo zone of Ethiopia and associated predictors. Methods A facility-based cross-sectional study with a total sample of 540 patients was conducted from May 13 to 25, 2019. A multistage sampling technique was used to select participants. Data were collected an interviewer-administered structured validated questionnaire. Data analysis was conducted with SPSS version 20 to identify predictor variables, applying bivariate and multivariate logistic regression analysis to determine variables that most significantly predicted the outcome variable of the level of patient-satisfaction at 5% level of significance and 95% confidence interval. Results There were 537 participants in the study consisting of males (50.6%) and females (49.4%). An estimated 35.6% of respondents were between the ages of 28 and 37 years. The proportion of respondents high educational attainment was 179 (33.3%), and 155 (28.9%) of respondents reported having receive free health service of charge. Conclusion The study’s results revealed that overall client satisfaction was low. Furthermore, the politeness of health service providers, the convenience of the environment for asking questions, and the availability of all prescription drugs were found to have a significant relationship with level of satisfaction with the health center. Health managers and service providers should come up with creative ways to improve health workers’ caring behavior, protect patients’ privacy, and increase patient satisfaction by making all necessary drugs available.

Prevalence, Associated Factors, Drivers and Barriers of Satisfaction With Hiv Counselling and Testing Services Among Adolescent Girls and Young Women Attending Mildmay Hospital: A Mixed-Methods Cross-Sectional Study.

“…The high prevalence of satisfaction in Mildmay can be attributed to the fact that the facility offers free HCT service. The findings of the present study were higher than that of other studies that found patient satisfaction with care was relatively low among study participants at an assessment center in Mulago Hospital, Uganda (53.9%) (Kabatooro et al, 2016), a health facility in Ethiopian (64.4%) (Ayele et al, 2022) and, not any different from Calabar, Nigeria (Udonwa & Ogbonna, 2012) were level of satisfaction was reported at 57.1%. From the multi-variable modified Poisson regression model, the odds of being satisfied with HIV testing among adolescent girls and young women were 1.17 times higher among those who had primary education compared to those who were not educated, when there is no interaction between primary education and any other variable.…”

Nigerian Orthodontic Patients’ Satisfaction with Duration of Conventional Treatment, their Perception and Attitude towards Accelerated Orthodontics in a University Teaching Hospital

“…In a related work by Ayele et al [60], it wasreported that the result of their study revealed that overall client satisfaction was low. Furthermore, the politeness of health service providers, the convenience of the environment for asking questions, and the availability of all prescription drugs were found to have a significant relationship with level of satisfaction with the health centre.…”

Patient satisfaction and associated factors among insured and uninsured patients in Deder General Hospital, eastern Ethiopia: a facility-based comparative cross-sectional study

“…Over the last decades, patients’ perceptions of health care have become an important indicator for measuring the quality of health care ( 10 ). Poor treatment outcomes are frequently caused by dissatisfied patients, who are more likely to skip visits, ignore treatment regimens, and leave hospitals against medical staff advice ( 11 , 12 ). Also, it can increase anxiety and irritability in patients, which results in delayed recovery time, and more beds in the hospital will be occupied by increasing the length of hospitalization and costs of treatment ( 13 ).…”