2009
DOI: 10.1007/s10606-009-9093-z
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Leveraging Coordinative Conventions to Promote Collaboration Awareness

Abstract: The paper discusses the conventions used by medical practitioners to improve their collaboration mediated by Clinical Records. The case study focuses on the coordinative conventions identified in two wards of an Italian hospital and highlights their role and importance in the definition of the requirements of any system supportive of collaborative work practices. These requirements are expressed in terms of the provision of artifact-mediated information that promotes collaboration awareness. The study identifi… Show more

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Cited by 34 publications
(34 citation statements)
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“…In this light, our analysis focused on the mainly underspecified and tacit knowledge that is practically involved in either the proper or the conventional use [16] of functionalities like filling in, querying, retrieving and transforming the data of a traditional IS. Knowledge on proper (and "intended") use is "native" of the IS, in that it is tied to the requirements on data/process consistency and quality that is externalized at design and development time.…”
Section: The Scope Of Investigationmentioning
confidence: 99%
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“…In this light, our analysis focused on the mainly underspecified and tacit knowledge that is practically involved in either the proper or the conventional use [16] of functionalities like filling in, querying, retrieving and transforming the data of a traditional IS. Knowledge on proper (and "intended") use is "native" of the IS, in that it is tied to the requirements on data/process consistency and quality that is externalized at design and development time.…”
Section: The Scope Of Investigationmentioning
confidence: 99%
“…In the last years, we accomplished an empirical study in two wards of an important hospital in Northern Italy [12,16,15]: a Neonatal Intensive care Unit (NICU) and an Internal Medicine (IM) ward. These wards were significantly different not only with respect to the medical specialty, but also as regards their communities of professionals and the nature of the work being done therein.…”
Section: Clues Towards Knowledgementioning
confidence: 99%
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