Leveraging human-centered design to implement modern psychological science: Return on an early investment.

Abstract

Although classic models of implementation emphasized the importance of innovation characteristics in their adoption and sustained use, contemporary implementation research and practice have deprioritized these variables. Human-centered design (HCD) is an approach that grounds product development in information collected about the people and settings that will ultimately use those products. HCD has strong roots in psychological theory, but its application is typically limited to the development of digital technologies. HCD is rarely applied to the design of psychosocial innovations -including both service-recipient-facing interventions and implementation strategies -within the applied psychological disciplines. The current paper reviews the psychological origins of HCD and details pathways through which HCD theories and methods can be leveraged to advance the "core tasks" of contemporary implementation research and practice in psychology. These include (1) identification of multilevel implementation determinants through specification of user needs and contexts; (2) tailoring of implementation strategies, such as contextually-driven intervention redesign; and (3) evaluating implementation mechanisms and outcomes, including disentangling how the core HCD focus on usability relates to closely associated implementation variables such as acceptability, feasibility, and appropriateness. Collectively, these applications provide directions through which to leverage the mature field of HCD, maximize psychology's return on its early theoretical investment, and promote the large-scale impact of findings from across the applied fields of psychology.Public Health Significance: Most effective innovations from psychological science are used rarely in routine practice, greatly reducing their public health impact. Human-centered design provides methods and tools through which innovations -and the implementation processes that support them -can be developed or redesigned to ensure public health impact.

Mental Health and the Perceived Usability of Digital Mental Health Tools Among Essential Workers and People Unemployed Due to COVID-19: Cross-sectional Survey Study

“…It is also novel in its consideration of user-centered design principles (eg, ease of use and learnability) when developing and identifying DMHT features that would be most acceptable to a very large sample of potential target consumers. Consistent with emerging models that integrate community-based research, implementation science, and user-centered design principles [ 57 , 58 ], this is an important first step in a well-planned process of DMHT design to identify the needs and preferred features that users, both experienced and unexperienced, and preferences for what tools they would like to see in a DMHT. Previous studies that used self-report of physical health and mental health apps found that users typically only use an app for one feature [ 43 ].…”

Integration of Digital Tools Into Community Mental Health Care Settings That Serve Young People: Focus Group Study

“…Most of these recommendations can be easily incorporated into the design of future DMH tools; however, the challenge of successful DMH implementation is still significant. Achieving successful and sustainable integration of digital tools into a predigital health system will likely require collaboration between specialists in DMH and implementation [33][34][35][36][37] and a shift from randomized controlled trials to effectiveness-implementation hybrid trials [38]. Only then can the field build evidence on how DMH tools can be successfully embedded into the daily work of clinical settings and have continued success without research support.…”

Pendekatan Human Centered Design pada Perancangan User Experience Aplikasi Pemesanan Menu Cafe

“…Lyon ,dkk melakukan peninjauan terhadap HCD dimana HCD bukanlah metode itu sendiri, tetapi bidang yang menggunakan pendekatan kuantitatif, kualitatif, dan metode campuran untuk menyelaraskan produk dengan konteks penggunaan. Pengumpulan informasi untuk HCD sering kali secara inheren merupakan metode campuran, sangat bergantung pada penyelidikan kualitatif untuk memahami batasan kontekstual dan kebutuhan pengguna, serta data kuantitatif untuk membandingkan desain alternatif atau mengevaluasi produk melalui beberapa iterasi [4].…”