Despite the popularity of mobile and digital technologies, physical collections still have high user demand in academic libraries and grow continuously. With renovation projects providing more studying and collaboration space, efforts to relocate materials to storage facilities are necessary for major libraries. With the change in student information needs and preferences, it is essential to reinvestigate their behavior and preferences for the use of physical resources and remote storage items. An online survey was conducted in a major international comprehensive university in Hong Kong, China, to explore these questions. Statistical tests were also performed to compare the difference between undergraduate and postgraduate students, as well as those with versus those without experience requesting items from storage.
Undergraduate and postgraduate respondents have some statistically different behaviors in their information-seeking and usage preferences for physical resources, both on library shelves and in remote storage. Although respondents generally prefer resources in electronic formats, physical materials still play a vital role in their usage for academic purposes. Though accessibility was their main concern, they would use storage items, especially when those were the only materials available. Respondents suggested some improvements, such as reducing the retrieval time, enriching online catalog information, providing a reading room at remote storage, and restoring items with high usage statistics to open shelves. Scant current studies focus on user preferences and needs for remote library storage or libraries in East Asia. Also, reexamining the issue in the Internet environment of the globalized knowledge economy is necessary due to changes in students' information requirements. This research would be useful to establish library collection management and storage policies.