Life-event modelling framework for e-government integration

Sanati, Farzad; Lu, Jie

doi:10.1504/eg.2010.030927

Cited by 13 publications

(23 citation statements)

References 35 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Third, our work is theory-inspired [54] and leverages prior work as kernel theories [63]. In particular, we build upon and extend prior work related to universal values [53], service blueprinting as an approach to designing services [3] and scenario-based design [4].As described earlier, we infuse work related to value cocreation [24] and life events [50] to further enhance this set of kernel theories. Fourth, the outcome from our work can be described as a 'method,' following the terminology suggested by March and Smith [34].…”

Section: Research Approachmentioning

confidence: 99%

“…Although a life-event occurs in the life of a citizen, it can then be conceptualized, in the context of e-government; as a collection of actions including at least one public service, which executed in its designated workflow to fulfill the request of a citizen arising form a new real-life situation [60]. The requirements of life-event as a workflow are much more than the just the collective requirements of its individual components [50]. Moving to the setting of digital era governance, a citizen's life event may result in an interaction with not just government agencies, but also other public or private service providers.…”

Section: Life Events As Anchors For Service Blueprintingmentioning

confidence: 99%

“…We rely on a fairly broad conceptualization of life events [50] instead of one that only recognizes significant events such as life, birth and death. The broader conceptualization allows us a citizencentric perspective.…”

Section: Identify Life Eventsmentioning

confidence: 99%

See 2 more Smart Citations

A method for designing value-infused citizen services in smart cities

Liu

Gavino

Purao

2014

Proceedings of the 15th Annual International Conference on Digital Government Research

View full text Add to dashboard Cite

Advanced information technologies and government policies provide the foundational substrate for smart cities. Translating this substrate into appropriate citizen services requires something more: an express recognition of citizen values and a projection of value that these services can generate for the citizens. We devise a method to design such citizen services by extending prior work in a number of streams including scenario-based design, service blueprinting, and the universality of basic human values. Our work follows a design science orientation treating these prior research streams as kernel theories. We describe our contribution as a method for Design of Smart Citizen Service 设计智慧市民服务 (Shèjì Zhìhuì Shìmín Fúwù), appropriate for the context where we do our work. The paper outlines the method, illustrates it with scenarios for long-term care; and concludes with pointers to future work and implications for research and practice.

show abstract

Section: Research Approachmentioning

confidence: 99%

Section: Life Events As Anchors For Service Blueprintingmentioning

confidence: 99%

See 1 more Smart Citation

A method for designing value-infused citizen services in smart cities

Liu

Gavino

Purao

2014

Proceedings of the 15th Annual International Conference on Digital Government Research

View full text Add to dashboard Cite

show abstract

“…In [35], A multilevel abstraction of life-events for egovernment services integration was presented. They define a life-event as a collection of actions required to deliver a public service, satisfying the requirements of a citizen in a real-life scenario.…”

Section: International Journal Of Computer Applications (0975 -8887) mentioning

confidence: 99%

E-government Frameworks based on Semantic Web Services: A Comprehensive Study

Alazemi¹,

Al-Shehab²,

Alhakem³

2017

IJCA

View full text Add to dashboard Cite

E-Government is the civil and political conduct of the government which involves using information and communication technologies (ICT). Currently, it is facing several problems relating to integration of information and systems, extraction, and representation across heterogeneous organizations. Additionally, e-Government also encounters big challenges in achieving interoperability and integration; when differences in laws, regulations, services, administrative processes have to be accounted for, along with the different languages spoken across different regions and countries. There are numerous approaches, proposals, frameworks, and projects available to achieve semantic interoperability in the eGovernment domain; especially dealing with the creation and management of semantic web services. There is a lack of supporting methodology, specialized tools, and guidelines (which describe how formal semantic descriptions of the services in practical applications can be created and maintained). Moreover, in the e-Government paradigm, it is expected that formatted information be available in different ways, when presented to senior citizens or government officials, etc. Therefore, the e-government services need to provide information where format and methods of delivery adapt according to the users and situations. The semantic Web presents the information in a machine readable format and (strives to make e-government processes fully automated. In recent years, Semantic Web technologies based on ontology) have brought about promising solutions to the above engineering problems. This research presents a survey for some framework approaches for E-government by Semantic Web. It also discusses the platform namely Protégé ontology API for semantic ontology development in e-governments. The research would also be of interest to novice semantic Web researchers that might use it as a starting point for more investigations.

show abstract

“…During the past six years, electronic government (e-government) has been one of the most active areas of ontology development [1], [2], [3], [4], [5], [6], [7]. In e-government, ontologies are being used to describe and specify e-government services (e-services), primarily because they facilitate the semantic integration and interoperability of e-services.…”

Section: Introductionmentioning

confidence: 99%