The article notes the inevitability and prospects of global digital transformation. The leading countries have already been identified. These are Korea, the United States, Great Britain, Japan, and Germany. The reasons for rapid success are the increase in the number of highly qualified and competent specialists in the field of digital technologies and, most importantly, constant public and private investment in information resources in promising areas, such as smart city projects. The priorities that smart technologies give for all stakeholders are highlighted: resource saving, high quality of services provided at an adequate price, transparency of payments, comfort and functionality of housing. The number of Russian enterprises that operate effectively in the field of information technology is very small due to the lack of permanent funding, effective domestic information infrastructure and regulatory regulation of the digital environment, and low legal and information literacy of the population. The factors influencing the development of housing and utilities and the quality of public services are summarized and systematized: organizational and managerial, scientific and technical, social, sanitary and epidemiological, environmental. The quality of housing and utilities services varies greatly from low to high across the country, due to different approaches to the organization and management of enterprises in the industry, including the information component. An overview of the latest specific IT solutions for this sphere developed in Russia is given and the necessity of creating a common digital space is emphasized, its main elements are highlighted.