Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19

Itani, Omar S.; Hollebeek, Linda D.

doi:10.1016/j.tourman.2021.104290

Cited by 197 publications

(158 citation statements)

References 71 publications

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“…Information about willingness to vaccinate should inform such policy development and shape regulation logistics. Lack of requirements for vaccines may change global travel to focus more on rural areas or virtual attractions ( Itani & Hollebeek, 2021 ; Zhu & Deng, 2020 ).…”

Section: Discussionmentioning

confidence: 99%

Using the Health Belief Model to examine travelers’ willingness to vaccinate and support for vaccination requirements prior to travel

et al. 2022

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Section: Discussionmentioning

confidence: 99%

Using the Health Belief Model to examine travelers’ willingness to vaccinate and support for vaccination requirements prior to travel

et al. 2022

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“…Following protection motivation theory [ 26 , 27 ], we propose that perceived risk triggered by COVID-19 will improve customer–robot engagement. When customers perceive the COVID-19 pandemic is riskier, they will perceive higher levels of uncertainty and infection [ 34 , 35 ]. Human beings are often regarded as the natural carriers of COVID-19 transmission.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer–Robot Engagement

Zhang

Zhu

et al. 2021

IJERPH

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The purpose of this study was to examine the effect of the COVID-19 pandemic on customer–robot engagement in the Chinese hospitality industry. Analysis of a sample of 589 customers using service robots demonstrated that the perceived risk of COVID-19 has a positive influence on customer–robot engagement. The positive effect is mediated by social distancing and moderated by attitudes towards risk. Specifically, the mediating effect of social distancing between the perceived risk of COVID-19 and customer–robot engagement is stronger for risk-avoiding (vs. risk-seeking) customers. Our results provide insights for hotels when they employ service robots to cope with the shock of COVID-19 pandemic.

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“…COVID-19 came to exacerbate the relevance of Protection Motivation Theory (PMT) and the perception of tourism risk. PMT is based on individuals' coping with threats generated by a motivation to protect themselves from perceived health threats [31][32][33]. This theory is widely used in tourism literature [33][34][35][36][37][38][39][40] and comprises, in essence, threat/risk assessment-nature, relevance, and consequences that may derive from it [32,35,[41][42][43].…”

Section: Introductionmentioning

confidence: 99%

Effects of the COVID-19 Pandemic on Tourist Risk Perceptions—The Case Study of Porto

et al. 2021

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The COVID-19 pandemic outbreak (in early 2020) has dictated significant changes in society and territories by anticipating trends, changing priorities, and creating challenges, which are manifested in the territories. These are influenced by the levels of economic, cultural, and social restructuring, in the measures implemented by public administration or in attempts to redefine strategies for tourism destinations. This paper examines the perceptions and behaviors of tourists before and during COVID-19 in the municipality of Porto, the main area of the Porto Metropolitan Area, in Portugal. Research was based on the application of a questionnaire survey, probing the sensitivity of tourists to the crisis in the decision-making of daily routines, as well as future travel plans in the presence of a serious health concern. A total of 417 surveys were collected in the summers of 2019 and 2020. In addition to descriptive statistics, this paper also includes the results of the analysis of explanatory factors, being a reference for future studies. There were significant changes in the use of public space and the way tourist visits are handled, namely: (i) the concentration of visiting time (shorter visit than usual in certain tourist profiles); (ii) spatially limited visiting areas; and (iii) the ability to attract standard tourists from certain countries where tighter lockdown rules were imposed. Main implications of this study are reflected in the challenges that are imposed on the local agenda, where traditional problems are added to the responsibilities in crisis management and the ability to establish a third order of intervention in tourism.

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Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19

Cited by 197 publications

References 71 publications

Using the Health Belief Model to examine travelers’ willingness to vaccinate and support for vaccination requirements prior to travel

Using the Health Belief Model to examine travelers’ willingness to vaccinate and support for vaccination requirements prior to travel

Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer–Robot Engagement

Effects of the COVID-19 Pandemic on Tourist Risk Perceptions—The Case Study of Porto

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