This contribution explores how a counselor uses requests to encourage clients to actively participate in email
counseling. Applying positioning theory and relational work from interpersonal pragmatics, I answer the following research
questions: How does the counselor use requests to position clients as active participants? How do affordances of the medium
influence the counselor’s efforts in such requests? I analyze five naturally occurring email counseling exchanges through
content and discourse analysis, adding insight from a practitioner interview. The examined requests aim to improve joint
understanding, foster reflection, elicit solutions, and elicit feedback on coping techniques. Results show that the counselor
uses intricate relational work that constructs clients as active participants. The counselor employs medium affordances such
as asynchronicity or emoticons.