Linking Cultural Competence to Functional Life Outcomes in Mental Health Care Settings

Michalopoulou, Georgia; Falzarano, Pamela; Butkus, Michael; Zeman, Lori Lackman; Vershave, Judy; Arfken, Cynthia L.

doi:10.1016/s0027-9684(15)30069-9

Cited by 11 publications

(12 citation statements)

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“…For example, a strong positive relationship was found between providers' level of cultural competence and client satisfaction with mental health services (Kraft, 2011;Mancoske, Lewis, Bowers-Stephens, & Ford, 2012), child welfare services (Damashek et al, 2012;Scott, et al, 2011), and elderly home visit services (Reddick & Eller, 2013). Moreover, providers' level of cultural competence predicted better client outcomes (Damashek et al, 2012;Hook, Davis, Owen, Worthington Jr, & Utsey, 2013;Mancoske et al, 2012;Michalopoulou, et al, 2014). For example, there was a positive link between the clients' perception of providers' cultural competence and clients' improvements in social interactions, performance at work or school, and in managing life problems (Michalopoulou et al, 2014).…”

Section: Client Satisfaction and Outcomes And Provider's Level Of Culmentioning

confidence: 99%

“…Moreover, providers' level of cultural competence predicted better client outcomes (Damashek et al, 2012;Hook, Davis, Owen, Worthington Jr, & Utsey, 2013;Mancoske et al, 2012;Michalopoulou, et al, 2014). For example, there was a positive link between the clients' perception of providers' cultural competence and clients' improvements in social interactions, performance at work or school, and in managing life problems (Michalopoulou et al, 2014).…”

Section: Client Satisfaction and Outcomes And Provider's Level Of Culmentioning

confidence: 99%

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State of the art in U.S. multicultural social work practice: Client expectations and provider challenges

Olcoń

2019

Journal of Ethnic & Cultural Diversity in Social Work

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To obtain a comprehensive view of the level of knowledge and development achieved in multicultural social work practice, I conducted a scoping review of U.S. empirical literature for the 10-year period from 2007 through 2016. The review revealed that across the board racial and ethnic minority clients continue to experience marginalization and report low satisfaction with services. Conversely, providers are subject to some tensions and biases toward multicultural practice exacerbated by employers' lack of emphasis on cultural competence. The problematic findings from the review suggest that our current approaches to cultural competence may need to be reexamined.

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Section: Client Satisfaction and Outcomes And Provider's Level Of Culmentioning

confidence: 99%

Section: Client Satisfaction and Outcomes And Provider's Level Of Culmentioning

confidence: 99%

State of the art in U.S. multicultural social work practice: Client expectations and provider challenges

Olcoń

2019

Journal of Ethnic & Cultural Diversity in Social Work

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“…In a nutshell, cultural competence is “the ability to understand, appreciate and interact with persons from cultures and belief systems other than one’s own based on various factors” (Medical Dictionary, n.d.). Research shows that cultural competence improves the effective prevention of chronic disease (Henderson et al 2011 ), enhances the treatment of addictions (Guerrero et al 2012 ) in the CALD communities (Gainsbury 2016 ), and that the process of care characteristics during the clinical encounter influences patients’ perceptions of clinicians’ cultural competency and affects functional outcomes (Michalopoulos et al 2014 ).…”

Section: Cultural Competencementioning

confidence: 99%

“…Recent research on developing cultural competence in health care settings has recommended that similar culturally appropriate modification practices directed to the Arab clients are needed (Michalopoulou et al 2014 ; Pediatric Nursing 2002 ).…”

Section: Cultural Competencementioning

confidence: 99%

“…Further research may also create more understanding of gambling counselling service provisions to assist clients from CALD backgrounds in a more effective way. For example, culturally competent practitioners will be able to improve the process of care by understanding the clients’ worldviews (e.g., Michalopoulou et al 2014 ). After all, it is not so much about whose worldview is closer to truth but more about how the practitioner understands the client’s view of the world and seeks explanations of addictive behaviours.…”

Section: Recommendations To Increase Cultural Competence Within Gamblmentioning

confidence: 99%

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Cultural competence in working with the Arab Australian community: a conceptual review and the experience of the Arab Council Australia (ACA) gambling help counselling service

Mazbouh-Moussa¹,

Ohtsuka

2017

Asian J of Gambling Issues and Public Health

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Although Culturally And Linguistically Diverse (CALD) communities participate less in gambling than the general population, those who gamble are more likely to show signs of disordered gambling (Moore and Ohtsuka International Gambling Studies, 1, 87–101, 2001; Raylu and Oei Clinical Psychology Review, 23, 1087–1114, 2004; Yamine and Thomas The impact of gaming on specific cultural groups, Victorian Casino and Gaming Authority, Melbourne, 2000). Research data on gambling problems and interventions in the Arab Australian community are extremely scarce. Therefore, this article will present an overview of the Arab Australian community and cultural issues regarding gambling within the Arab Australian community. Identifying these issues is important to work effectively with Arab Australians clients and those from other CALD backgrounds. The article also presents a conceptual review of peer-reviewed research articles on cultural competence in working with the Arab clients, the overview of Arab migration history to Australia and a summary of recent events that suggest a tension between Arab and non-Arab Australian communities. Observations and experiences that were encountered during the gambling counselling service operating in the Australian Arab community in New South Wales are also discussed. The research data to validate the effectiveness and positive impact of cultural competence are still in its early stages. However, a small number of community education resources have been available for working with the Arab community. From the data in annual reviews on the Arab Council Australia gambling counselling service, it was identified that cultural beliefs and expectations influence risk-taking decisions, identification of gambling issues, and preference of help seeking within the client’s social network. Further, culturally-specific sensitive issues related to political and global security events, which in turn influenced openness and willingness for the help-seeking of the Arab Australians, were identified. In conclusion, we propose that recognising diversity within the Arab Australian community is a prerequisite for increasing cultural competence and cultural sensitivity for helping professionals working with Arab Australians.

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Cultural Competence Strengths, Weaknesses and Future Directions

Jongen

McCalman

Bainbridge

et al. 2017

SpringerBriefs in Public Health

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Linking Cultural Competence to Functional Life Outcomes in Mental Health Care Settings

Cited by 11 publications

References 50 publications

State of the art in U.S. multicultural social work practice: Client expectations and provider challenges

State of the art in U.S. multicultural social work practice: Client expectations and provider challenges

Cultural competence in working with the Arab Australian community: a conceptual review and the experience of the Arab Council Australia (ACA) gambling help counselling service

Cultural Competence Strengths, Weaknesses and Future Directions

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