Linking Customer Judgments with Process Measures to Improve Access to Ambulatory Care

Managing demand: A patient led NHS: managing demand at the interface between lay and primary care

“…The perception of difficulties in obtaining appointments influences people's use of primary care services, and for these reasons, some people may choose to use an accident and emergency department 15. Different ways of offering same day access to general practitioners may prevent the need to access care out of hours,16 and some British general practitioners are even starting to offer an email query service or a dedicated period each day when they are available for telephone consultations.…”

Satisfaction level among patients visiting a rural dental institution toward rendered dental treatment in Haryana, North India

“…To enhance the excellence of care, the constant evaluation of patient's satisfaction regarding treatment is integral measure. [ 8 11 ]…”

Improving Maternal Care with a Continuous Quality Improvement Strategy: A Report from the Interventions to Minimize Preterm and Low Birth Weight Infants through Continuous Improvement Techniques (IMPLICIT) Network

“…CQI is a method of continuously examining processes and making them more effective which has been successful in increasing the use of preventive services in areas outside of prenatal care [5-8]. CQI, through audit and feedback techniques, has also been shown to be effective in managing cardiac, diabetes and other health outcomes [9-11].…”