Linking justice perceptions, workplace relationship quality and job performance: The differential roles of vertical and horizontal workplace relationships

Gerlach, Gisela

doi:10.1177/2397002218824320

Cited by 21 publications

(15 citation statements)

References 86 publications

(156 reference statements)

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“…Justice perception is a powerful predictor of organizational behavior response. Current studies have found the importance of justice perception in the cooperation between the public sector and the private sector (Gerlach, 2019 , Zhang and Jia, 2010 ). The degree of justice perception in the private sector can be used to predict whether the two sides will take actions to destroy the cooperative relationship in cooperation.…”

Section: Theoretical Analysis and Hypothesismentioning

confidence: 99%

Relationship Orientation, Justice Perception, and Opportunistic Behavior in PPP Projects: An Empirical Study From China

Feng

Hao

2021

Front. Psychol.

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An equal and high-quality partnership between public and private sectors is essential to the sustainable development of public–private partnership (PPP) projects. However, in the special social circumstance in China, the public sector has a strong voice in PPP projects. According to the existing research on PPP project failure, the government's dishonest performance and negative cooperative attitude and the private sector's speculative behavior of concealing information will lead to termination or even failure of project. The attitude and behavior that reflect the relationship orientation of public sector may determine whether the private sector adopts an opportunistic behavior. However, few studies have revealed the mechanism of relationship orientation on opportunism in PPP projects. This paper proposes the connotation of the public sector's relationship orientation and designs a measurement scale from three aspects: emotional relationship orientation, instrumental relationship orientation, and rent-seeking relationship orientation. Based on the data from large construction enterprises, financial institutions and investors, and scholars with practical experience in PPP projects, this paper explores the mechanism of the public sector's relationship orientation on the private sector's justice perception and opportunistic behavior by using the structural equation model (SEM). The results show that the public sector's relationship orientation significantly affects the formation and development of the private sector's justice perception and opportunistic behavior, justice perception plays a mediating role in the process of relationship orientation acting on opportunistic behavior, and the instrumental relationship orientation is more conducive to reducing the opportunistic behavior. The results provide new ideas for changing the public sector's concept and attitude and regulating behavior in PPP projects.

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Section: Theoretical Analysis and Hypothesismentioning

confidence: 99%

Relationship Orientation, Justice Perception, and Opportunistic Behavior in PPP Projects: An Empirical Study From China

Feng

Hao

2021

Front. Psychol.

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“…Further, Hany, Hassan and Badran (2020) showed that nurses' perceptions of organisational justice and workplace deviance are lower than the average. On the other hand, Gerlach (2019) shows that justice differentially impacts the quality and efficiency of the employee and employee-coworker relationships in the workplace. Finally, according to Kakavand, Neveu and Teimourzadeh (2019), organisational justice hurts deviance in an organisation and has a high impact on the selected determinant psychological resources and deviance.…”

Section: Organisational Justice and Workplace Deviancementioning

confidence: 99%

Can organizational justice and organizational citizenship behavior reduce workplace deviance?

Abbasi

Ismail

Baradari

et al. 2022

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Purpose: This manuscript investigates the impact of organizational justice on organizational citizenship behaviour and workplace deviance and examines the mediator effect of organizational citizenship behaviour between organizational justice and workplace deviance.Design/methodology/approach: This study utilizes a quantitative method to investigate four hypotheses using PLS3-SEM on 185 respondents from five research universities in Malaysia.Findings: Findings of this study reveal the positive impact of organizational justice on organizational citizenship behaviour and the negative effects of organizational justice on workplace deviance. Further, the study confirms the mediating effect of organizational citizenship behaviour between organizational justice and workplace deviance significate, especially in higher education. These findings will be helpful guidance for decreasing deviance and eventually increasing employees’ efficiency.Research Limitation: This research focuses on organizational justice and organizational citizenship behaviour on workplace deviance. Future study should research some other unique factors relevant to reducing workplace deviance. Although data was collected only once and took almost two months, unequal distribution during the sixty days may affect the accuracy of findings. Future studies should collect data over a period longer than two months to analyze the different reactions of employees to managers’ decisions or behaviorsPractical implications: This study guides and supports managers and employees in putting organizational mechanisms towards improving organizational citizenship behaviors.Originality/value: These research findings expand knowledge on workplace deviance behavior by providing evidence for the different impact of organizational justice and organizational citizenship behaviour on workplace deviance.Keywords: Social exchange theory (SET), workplace deviance (WD), organizational justice (OJ), human resource (HR), organizational citizenship behaviour (OCB).

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“…One is cognitive trust and affective trust (Types A and B) established in consumption, which is built on the basis of the buyer–seller relationship. 17 The other is cognitive trust and affective trust established at work on the basis of interpersonal workplace relationships, 19 , 20 which can be superior–subordinate vertical trust (Types C and D) or colleague–colleague horizontal trust (Types E and F) within an organization. 21 Table 1 presents the typology of trust.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The Effect of Perceived Value, Trust, and Commitment on Patient Loyalty in Taiwan

Huang

Lin

et al. 2021

INQUIRY

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Increasing patient loyalty through improved health care quality and patient–provider relationships becomes the key factor in medical providers’ successes. This study explored the mediated relationship of patients’ perceived value, patient commitment, and patient loyalty and the moderating effect of patient trust on the mediated relationship. A cross-sectional research design was adopted. Mediation and moderated mediation were tested using the PROCESS macro v3.5 for the SPSS supplement. Convenience sampling was used for the distribution of questionnaires to members of the public with experience of seeking medical attention in Taiwan. Among the 254 valid questionnaires recovered, 59.4% of the respondents were male, 38.6% were married, 90.2% were in the 20 to 49 year age range, and 54.7% had a bachelor’s degree or above. This study indicated a significant mediated relationship among patients’ perceived value of medical services, commitment to the patient–provider relationship, and patient loyalty. Furthermore, when the patient demonstrated higher levels of trust in a healthcare provider, the relationship of perceived value, commitment, and patient loyalty was also enhanced. This study discussed and demonstrated the effect of perceived value, trust, and commitment on patient loyalty. The research suggests that improving patient loyalty benefits sustainable operation of medical providers and the treatment effects for patients.

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Linking justice perceptions, workplace relationship quality and job performance: The differential roles of vertical and horizontal workplace relationships

Cited by 21 publications

References 86 publications

Relationship Orientation, Justice Perception, and Opportunistic Behavior in PPP Projects: An Empirical Study From China

Relationship Orientation, Justice Perception, and Opportunistic Behavior in PPP Projects: An Empirical Study From China

Can organizational justice and organizational citizenship behavior reduce workplace deviance?

The Effect of Perceived Value, Trust, and Commitment on Patient Loyalty in Taiwan

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