Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective

Cheng, Xuan-Mei; Lyu, Yijing; Ye, Yijiao

doi:10.1108/ijchm-11-2021-1373

Cited by 16 publications

(16 citation statements)

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“…When situations have the potential to be viewed as unfair, detailed explanations can increase employees’ sense of interactional justice, which has been found to decrease unfavorable reactions (Cropanzano et al , 2001). Related work on organizational exploitation has demonstrated that strengthening employee reappraisal skills may ameliorate the negative effects of perceived exploitation on employee mood and extra-role customer service (Cheng et al , 2022) – reappraisal skills may also be important for shaping employee reactions to illegitimate tasks. Finally, supervisors would be well-served to participate in the execution of potentially unreasonable tasks themselves, to model the importance of completing necessary, but potentially illegitimate, tasks (Semmer et al , 2006).…”

Section: Discussionmentioning

confidence: 99%

The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective

Zhao

Jolly²,

Zhao³

2022

IJCHM

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Purpose This study aims to investigate the influence of illegitimate tasks on frontline hospitality employees’ in-role and extra-role performance via the mediating role of thriving at work and the moderating role of work centrality. Design/methodology/approach Survey data were collected from 264 supervisor–subordinate pairs from three hotels in Jiangsu, China and analyzed using structural equation modeling. Findings Illegitimate tasks negatively affected hospitality employees’ in-role and extra-role performance by inhibiting thriving at work. In addition, work centrality strengthened the impact of illegitimate tasks on thriving at work and their indirect effect on in-role and extra-role performance via reduced thriving at work. Practical implications First, managers should avoid assignment of unnecessary tasks. However, many tasks that could be viewed as illegitimate must still be performed; the results demonstrate that managers must be mindful of how such tasks are assigned and to whom, and should take steps to minimize and/or manage potential negative reactions to illegitimate tasks. Originality/value This study enriches the illegitimate tasks literature by examining its influence on the frontline hospitality employees’ in-role and extra-role performance and highlights a novel mediating mechanism linking illegitimate tasks and employee performance using conservation of resource theory. In addition, this reveals the novel moderating effect of work centrality.

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Section: Discussionmentioning

confidence: 99%

The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective

Zhao

Jolly²,

Zhao³

2022

IJCHM

View full text Add to dashboard Cite

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“…Moreover, justice sensitivity strengthens the direct relationship between POE and perceived justice, as well as the indirect effects of POE on workplace deviance. Second, drawing on emotion-centered theory, previous research has investigated various emotions as meditators in the relationships of POE and employees' outcomes (Livne-Ofer et al, 2019;Cheng et al, 2022). However, emotional mechanisms alone cannot fully explain how POE induces employees' coping behaviors.…”

Section: Discussionmentioning

confidence: 99%

“…POE occurs when employees feel that they have been purposefully exploited by their organizations for the benefit of organizations (Cheng et al , 2022; Livne-Ofer et al , 2019). According to Livne-Ofer et al (2019), POE has three elements: POE is defined as a subjective assessment.…”

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

“…organizational deviance, which is a widespread and costly problem in hotels(Peng et al, 2016;Zhuang et al, 2020). Accordingly, this study is a critical extension of the work ofCheng et al (2022) andLivne-Ofer et al (2019).…”

mentioning

confidence: 93%

“…Despite these findings in the general management field, the role of POE in the hotel context is still under-researched. To date, only Cheng et al (2022) have investigated this topic in the hotel industry. Moreover, research on POE has largely focused on employees' job attitudes, leaving employees' behavioral coping strategies underexplored.…”

Section: Introductionmentioning

confidence: 99%

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The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective

Huang

Wang

et al. 2023

IJCHM

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Purpose Drawing on organizational justice theory, this study aims to investigate how perceived organizational exploitation induces frontline hospitality employees’ organizational and interpersonal deviance. Specifically, this study explored the mediating effect of distributive and procedural justice, as well as the moderating effect of justice sensitivity. Design/methodology/approach The focal research analyzed multiphase survey data from 267 frontline service employees with structural equation modeling. Findings The results revealed that perceived organizational exploitation induced frontline hospitality employees’ organizational and interpersonal deviance through their perceptions of distributive and procedural justice. Moreover, employees’ justice sensitivity amplified perceived organizational exploitation’s harmful impact on justice perceptions and its conditional influence on organizational and interpersonal deviance. Practical implications Organizations should take actions to reduce the occurrence of exploitation to prevent employees’ workplace deviance behaviors. Moreover, organizations can foster employees’ justice perceptions and take care of employees with strong justice sensitivity to reduce the destructive behaviors triggered by organizational exploitation. Originality/value By investigating frontline employees’ workplace deviant behaviors, this research identifies new outcomes of exploitation by hospitality organizations. Moreover, the research contributes by offering a justice-based perspective to understand the effects of perceived organizational exploitation. Furthermore, this research helps identify a new boundary condition of being exploited by organizations.

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Interplay between exploitative leadership, knowledge hoarding, core self-evaluation, and psychological capital

Elahi,

Bajwa,

Rasheed

et al. 2024

Curr Psychol

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Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective

Cited by 16 publications

References 50 publications

The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective

The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective

The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective

Interplay between exploitative leadership, knowledge hoarding, core self-evaluation, and psychological capital

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