“…Previous operationalizations have focused on goal attainment, organizational resources or legitimacy, which resulted in indicators such as financial ratios, self‐rated effectiveness and measures of organizational reputation (Forbes, 1998; Bryan, 2019). It is striking that similar financial statistics, like revenue growth, are used as indicators for both capacity and effectiveness (Berrett, 2022; Chikoto & Neely, 2014; Provan, 1980), emphasizing the conceptual unclarity around the two terms (Liket & Maas, 2015). For the purposes of this article, we follow Bryan (2019) in the sense that capacity is the means to achieve effectiveness, that is, the extent to which an organization achieves its goals.…”