Linking Public Transport User Satisfaction with Service Accessibility for Sustainable Mobility Planning

Inturri, Giuseppe; Giuffrida, Nadia; Pira, Michela Le; Fazio, Martina; Ignaccolo, Matteo

doi:10.3390/ijgi10040235

Cited by 24 publications

(11 citation statements)

References 56 publications

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“…Testing the H3 hypothesis indicates that perceived accessibility as a mediating variable significantly affects satisfaction with travel. In the previous study, Lättman et al (2019) and Inturri et al (2021) showed that perceived accessibility is related to satisfaction with travel. The perceived accessibility captures the individual's experience related to social consequences towards the objective transportation environment.…”

Section: The Effect Of Perceived Accessibility Scale On Satisfaction ...mentioning

confidence: 89%

“…A previous study highlighted that service quality has been important for perceived accessibility in daily travel (Lättman et al, 2016b;Friman et al, 2020). Perceived accessibility has a role in travel satisfaction and general life satisfaction (Lättman et al, 2019;Inturri et al, 2021). It became the mediating role between service quality and satisfaction with travel.…”

Section: Materials and Methods Model Development And Hypothesismentioning

confidence: 98%

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The Study of Travel Satisfaction in MRT Jakarta During the Pandemic of Covid-19

Sukwadi¹,

CORY²,

LIANG³

2022

GTG

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The aims of the present study are as follows: a) to explore the factors which are imperative to measure the service quality of the MRT Jakarta; b) to construct a detailed satisfaction model to measure the effects of service quality and the perceived accessibility as mediating variable on overall satisfaction with travel of MRT Jakarta. The 24 variables were tested with SEM method using R Studio. It is applied to define a causal model between each of variables. Furthermore, to evaluate the qualitative data, the thematic analysis is also applied. Based on the study results, the satisfaction with travel would increase if perceived accessibility is increasing by service quality. The increase of perceived accessibility will make the users more accessible and easier to live their lives, leading to satisfaction with travel. The qualitative data processed with thematic analysis showed the most frequency quality concerned in MRT Jakarta is SS1 (Presence of Guard) and SS2 (Risk of Interference with Other Passengers). The service quality affects perceived accessibility and travel satisfaction. Likewise, perceived accessibility affects travel satisfaction. Also, it is supported by the thematic analysis from qualitative data, which compared by passengers’ input about MRT Jakarta in COVID-19 Pandemic.

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Section: The Effect Of Perceived Accessibility Scale On Satisfaction ...mentioning

confidence: 89%

Section: Materials and Methods Model Development And Hypothesismentioning

confidence: 98%

The Study of Travel Satisfaction in MRT Jakarta During the Pandemic of Covid-19

Sukwadi¹,

CORY²,

LIANG³

2022

GTG

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“…They found a significant influence of this policy on student behaviour, paving the way for future stages in which continuous monitoring of PT level of service, along with student experience, will be critical to improving PT and promoting a paradigm shift in transportation. Inturri et al [225] used a spatial and statistical method to establish meaningful and easy indicators for sustainable mobility planning by investigating the association between PT usage, user satisfaction, and PT accessibility. Eco-driving is another modern approach that tries to reduce GHG emissions in the existing vehicle infrastructure through efficient fuel use.…”

Section: Approachesmentioning

confidence: 99%

Selected Aspects of Sustainable Mobility Reveals Implementable Approaches and Conceivable Actions

et al. 2021

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The transportation sector plays a prominent role in driving the economy of any given nation. However, with the recent tensions arising in and around the transportation sector, sustainable mobility concepts have evolved. However, it is quite unclear whether sustainable mobility is feasible and exhibits economic returns, environmental benefits, and societal advantages. Hence, taking into account the environmental, economic, and social impact, and technical possibilities, this study intends to analyse sustainable mobility in relation to economic returns, environmental benefits and societal advantages using bibliometric analysis. For this study, we considered two decades of research, from 2001 to 2021. An in-depth search was performed on articles generated in the last two decades to assess the state of the literature on sustainable mobility. The most reverent, frequently referenced papers and influential journals in the field of sustainable mobility were identified. The acquired findings highlight the most prominent publications, journals, and authors who have made significant contributions to sustainable mobility studies, as well as the sub-areas or themes linked to sustainable mobility. Overall, the analysis discovered current paradigms, significant research topics, and a relationship between the domains of sustainable mobility studies. Meanwhile, this study also demonstrates advancements in the primary themes and sub-areas during the previous 20 years and alterations in future research fields. In addition, this study identified the promotion of rapid-reliable-safe-convenient (RRSC) transportation services, reduction in urban car traffic, and support to low transportation demand as the critical steps that require immediate attention in order to build a sustainable mobility future. We also observed that hydrogen would be a promising fuel and potential technology for the future mobility sector in the post-COVID era.

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“…Wang et al [9] found that poor accessibility to PT fosters the introduction of DRT services to cover longdistance trips. Besides, accessibility, safety, and comfortrelated indicators should be considered to evaluate the satisfaction of PT users [13][14][15]. Real case studies (or pilots) involving DRT operations have been set up and investigated in the literature.…”

Section: Introductionmentioning

confidence: 99%

Fixed-Route vs. Demand-Responsive Transport Feeder Services: An Exploratory Study Using an Agent-Based Model

Calabrò

Pira

Giuffrida

et al. 2022

Journal of Advanced Transportation

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Feeder transport services are fundamental as first and last-mile connectors of mass rapid transit (MRT). They are especially beneficial in low-demand areas where private transport is usually the main transport mode. Besides, the rapid spread of new technologies such as vehicle automation and the shared mobility paradigm gave rise to new mobility-on-demand modes that can dynamically match demand with service supply. In this context, the new generation of real-time demand-responsive transport services can act as on-demand feeders of MRT, but their performance needs to be compared with conventional fixed-route fixed-schedule feeders. This article aims at presenting an agent-based model able to simulate different feeder services and explore the conditions that make a demand-responsive feeder (DRF) service more or less attractive than a fixed-route fixed-schedule feeder (FRF). The parametric simulation environment creates realistic constraints and parameters that are usually not included in analytical models because of high computational complexity. First, we identified the critical demand density representing a switching point between the two services. Once the demand density is fixed, exploratory scenarios are tested by changing the demand spatial distribution and patterns, service area, and service configurations. Main results suggest that the DRF is to be preferred when the demand is spatially concentrated close to the MRT station (e.g., in a TOD-like land-use area) or when station spacing is quite high (e.g., a regional railway service), whereas the FRF performs better when the demand is mainly originated at the MRT station to any other destinations in the service area (e.g., during peak hours). Besides, automated vehicles could play a role in reducing the operator cost if the service is performed with many small vehicles rather than higher-capacity vehicles, even if this would not imply a major benefit gain for the users.

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Linking Public Transport User Satisfaction with Service Accessibility for Sustainable Mobility Planning

Cited by 24 publications

References 56 publications

The Study of Travel Satisfaction in MRT Jakarta During the Pandemic of Covid-19

The Study of Travel Satisfaction in MRT Jakarta During the Pandemic of Covid-19

Selected Aspects of Sustainable Mobility Reveals Implementable Approaches and Conceivable Actions

Fixed-Route vs. Demand-Responsive Transport Feeder Services: An Exploratory Study Using an Agent-Based Model

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