Linking Smart Governance to Future Generations: A Study on the Use of Local E-Government Service among Undergraduate Students in a Chinese Municipality

Abstract

Due to the advanced technologies, governments today are facing more challenges in the governance field than ever before. One of the serious issues is how to develop relationships with younger generations. As a purpose of smart governance, sustainability emphasizes the responsibility of government for building a stable association with future generations. This study is devoted to promoting sustainability in the smart governance field through e-government services. It seeks to understand the situation of local e-government use in a special group of future generations: undergraduate students. In order to achieve this objective, this research conducts a case study in Chongqing, the only inland municipality in China. Drawing upon data from a sample of 1046 respondents in 2019, the findings reveal that the way to interact with the government via e-government is by receiving a wide range of undergraduate students at the local level. In this sense, the role of e-government in linking government and younger generations is larger and more significant than previously estimated. Additionally, the results witness a rise of social media in e-government services among younger generations. Based on all these findings, it offers practical suggestions for the future development of e-government services in China.

It Is Me, Chatbot: Working to Address the COVID-19 Outbreak-Related Mental Health Issues in China. User Experience, Satisfaction, and Influencing Factors

“…Table 1 shows basic information of Xiaolv. Residents could chat with this virtual agent through WeChat -a popular messaging and social media application (app) in China (Zhu & Kou, 2019). Xiaolv can sense mental health issues from the conversation's context.…”

The The Impact of the E-Government Development Index (EGDI) on the Worldwide Governance Indicator (WGI) in European Union Countries

“…Increasingly sophisticated Information and Communication require the government to utilize technology in providing government services to its citizens, which is called electronic Government, which is then shortened to e-Government (Carter et al, 2022). The application of e-Government in government services is expected to improve the quality of government services to the community so that people can simply access services via the Internet without having to come to government offices, implement e-democracy, and increase transparency to prevent corruption (Zhu & Kou, 2019).…”

Intention to use Governmental Micro-Video in the Pandemic of Covid-19: An Empirical Study of Governmental Tik Tok in China

“…Information Co mmunication Technologies (ICTs) is altering the way government interacts with citizens [1]. Micro video becomes one of the fastest-growing patterns in China's e-government system.…”