Listening as a Goal-Directed Activity

Gearhart, Christopher C.; Denham, Jonathan P.; Bodie, Graham D.

doi:10.1080/10570314.2014.910888

Cited by 21 publications

(5 citation statements)

References 32 publications

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“…Stable characteristics of one’s listening in the family as a whole did not predict the ease of listening in a marital conversation about the #MeToo movement. We find, in support of suggestions and recommendations from previous research, that trait and situational listening are indeed worth studying separately, and that context does influence one’s listening (Bodie, 2013; Gearhart et al, 2014).…”

Section: Discussionsupporting

confidence: 88%

“…This research has both theoretical and practical implications. We build on suggestions to explore and measure situational listening as separate from trait listening (Gearhart et al, 2014). We find that many factors influence situational listening-and that trait listening is not among the strongest of these predictors.…”

Section: Limitations and Future Directionsmentioning

confidence: 99%

“…Listening as a trait is only a part of our understanding of how individuals listen. Although research exists demonstrating that listening can be a stable trait, and most research tends to focus on it as such, the context in which listening takes place is essential to consider (Cegala et al, 1982; Eveland et al, 2020; Gearhart et al, 2014). Listening can vary from place to place, relationship to relationship, and topic to topic.…”

Section: Conceptualization and Correlates Of Listeningmentioning

confidence: 99%

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Listening and being listened to as affection exchange in marital discussions about the #MeToo movement

Coduto

Eveland

2021

Journal of Social and Personal Relationships

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Marriage offers a context where individuals may have to discuss difficult topics. Discussing such topics, especially when there is a chance of disagreement, may lead to differences in the ability for spouses to listen to one another. In this study, we surveyed 746 individuals in heterosexual marriages to understand their listening in conversations about the #MeToo movement. Our findings indicate that being a good trait listener does not help one’s situational listening ability. We also see evidence that perceiving disagreement from one’s spouse and perceiving the spouse’s ability to listen are more likely to predict one’s own situational listening. Marital quality significantly moderates these associations as well. We consider these findings in light of affection exchange theory, suggesting listening may be a form of affection exchange in marriage.

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Section: Discussionsupporting

confidence: 88%

Section: Limitations and Future Directionsmentioning

confidence: 99%

Section: Conceptualization and Correlates Of Listeningmentioning

confidence: 99%

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Listening and being listened to as affection exchange in marital discussions about the #MeToo movement

Coduto

Eveland

2021

Journal of Social and Personal Relationships

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“…This focus on an appropriate match to needs has been found by researchers examining the impact of support in work relationships (Ehrhardt and Ragins, 2019 ), but as far as we know, this view has not been previously incorporated explicitly into the realm of listening literature. Bodie et al ( 2008 , p. 107–108) recognized that “the achievement (or lack thereof) of interaction goals determines the appropriateness and effectiveness of listening behavior” yet within listening research rarely are such interaction goals taken into account, and when they are, they are taken into account from the perspective of the listener (e.g., Bodie et al, 2013a ; Gearhart et al, 2014 ). Our findings suggest this kind of nuanced view of listening experiences being tied to the speaker's needs would be fruitful for researchers to consider in conceptualizing good listening; moreover, they suggest situation-specific needs and perceived constraints play a crucial role in the overall experience of listening from the speaker's point of view.…”

Section: Discussionmentioning

confidence: 99%

Feeling Heard: Experiences of Listening (or Not) at Work

2021

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Listening has been identified as a key workplace skill, important for ensuring high-quality communication, building relationships, and motivating employees. However, recent research has increasingly suggested that speaker perceptions of good listening do not necessarily align with researcher or listener conceptions of good listening. While many of the benefits of workplace listening rely on employees feeling heard, little is known about what constitutes this subjective perception. To better understand what leaves employees feeling heard or unheard, we conducted 41 interviews with bank employees, who collectively provided 81 stories about listening interactions they had experienced at work. Whereas, prior research has typically characterized listening as something that is perceived through responsive behaviors within conversation, our findings suggest conversational behaviors alone are often insufficient to distinguish between stories of feeling heard vs. feeling unheard. Instead, our interviewees felt heard or unheard only when listeners met their subjective needs and expectations. Sometimes their needs and expectations could be fulfilled through conversation alone, and other times action was required. Notably, what would be categorized objectively as good listening during an initial conversation could be later counteracted by a failure to follow-through in ways expected by the speaker. In concert, these findings contribute to both theory and practice by clarifying how listening behaviors take on meaning from the speakers' perspective and the circumstances under which action is integral to feeling heard. Moreover, they point toward the various ways listeners can engage to help speakers feel heard in critical conversations.

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“…These alpha reliabilities are consistently low to moderate across a variety of listening style studies (Bodie & Worthington, 2010;Bodie, Worthington, & Gearhart, 2013). However, the LSP-16 is still used in several listening style studies because the measure has gone through a rigorous validation process of its factorial structure supporting the four listening styles and the scholars who report using this measure continue to report moderate alpha reliabilities in their studies (Dailey, 2014;Gearhart, Denham, & Bodie, 2014;Hemby, 2015;Worthington, 2008). Pommier (2011) was used to measure compassion for others.…”

Section: Methodsmentioning

confidence: 99%

The Influence of Business Students’ Listening Styles on Their Compassion and Self-Compassion

Salazar

2017

Business and Professional Communication Quarterly

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The aim of this study was to investigate the influence of the four listening styles of business communication students on their demonstration of compassion for others and themselves. A sample of 387 business students completed a questionnaire that inquired about their perceptions of their preferred listening style, their compassion for others, and their self-compassion for those in a given organization. This study found that people listening positively affected both compassion and self-compassion. Another finding was that action listening negatively affected both compassion and self-compassion. Other findings are also discussed along with future directions.

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Listening as a Goal-Directed Activity

Cited by 21 publications

References 32 publications

Listening and being listened to as affection exchange in marital discussions about the #MeToo movement

Listening and being listened to as affection exchange in marital discussions about the #MeToo movement

Feeling Heard: Experiences of Listening (or Not) at Work

The Influence of Business Students’ Listening Styles on Their Compassion and Self-Compassion

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