“…There is no shortage of articles written on reorganization of technical services. The reasons for reorganization are staffing and budget shortages (Wiles-Young, McNally, and Anemaet 1998;Dunham and Davis 2008;Wells 2004) and e-resource workload coordination to streamline practices, increase efficiency (Clendenning, Duggan, and Smith 2010;King, Metcalf, and Larkin 2007) and remove silos (Goldberg, Horvath, and Neagle 2001). Issues regarding communication, training, staff morale, and learning to do more with less are also common themes in reorganization literature (King, Metcalf, and Larkin 2007;Wells 2004).…”