“…However, almost all these results assume exponential service time distributions. While each of these results [14,8,32,17,29,30,24,25,23,22,40,31,39,37,19,45,9] provided important insights of achieving zero-waiting in a practical system, theoretically, it is not clear whether these principles hold for general service times. This is a very important question to answer because it is well-known that service time distributions in real-world systems are not exponential.…”