Local Governments’ environmental disclosure via social networks: Organizational legitimacy and stakeholders’ interactions

Stakeholder interactions as sources for organisational learning: insights from the water sector

“…In terms of the impact of interest per post (“Inter/posts” column in Table 2), environmental posts have an overall higher ratio of 7.93, compared to 7.26 for generic content. Since 2015, there has been a growing trend in the level of stakeholders’ interactions (Giacomini et al , 2020).…”

“…Social media has allowed greater ease of access to dialogue and communication about CSR among users (Barbeito-Caamaño and Chalmeta, 2020; Castelló et al , 2013), yet its use in sustainability management is under-researched. In the field of environmental management practices, social media may be a powerful tool for interacting with stakeholders (Lodhia and Stone, 2017) even though most of the research in this field has highlighted interactivity levels as typically low (Giacomini et al , 2020; Gómez-Carrasco et al , 2020; Suárez-Rico et al , 2019). Moreover, as already found in the literature (Zhang et al , 2020), social media can be an effective tool for organisational learning processes thanks to information obtained from the interactions with stakeholders.…”

“…Within this backdrop, a pivotal question for researchers (Giacomini et al , 2020; Bellucci and Manetti, 2017; Bebbington et al , 2007) is how and how much disclosure and stakeholder interaction via social media and other reporting technologies are mobilised to promote organisational legitimacy and to provide useful information to understand the opinions of stakeholders. This study is focused on the use of social media by WUs to communicate on environmental issues.…”

The users’ point of view: towards a model of government information behavior on social media

“…Through online social platforms such as Facebook or Twitter , they can connect with their citizens in the digital sphere, and thus provide additional information about various activities and policies ( DePaula et al., 2018 ; Faber et al., 2020 ; Mabillard et al., 2021 ; Yavetz and Aharony 2020 ). The kind of information governments might share with their citizens via social media varies, and can include updates about policy changes, events, and guidelines, and more specific information at local or municipal levels ( DePaula et al., 2018 , Giacomini et al., 2021 , Yavetz and Aharony, 2021 ). Social media platforms have proven to be particularly effective for governments to disseminate information to citizens, as seen during the coronavirus pandemic (COVID-19) in early 2020 ( Yang et al., 2020 ; Yavetz et al., 2022 ).…”

“…While earlier research mostly focused on the adoption and assimilation of government services from an organizational perspective (Abu-Shanab and Abu Baker 2011; Dwivedi et al, 2011;Guillam on et al, 2016), recent research has begun to concentrate on the access of government information and services by citizens as digital users (Camilleri 2019; Gil--Garcia and Flores-Zúñiga 2020; Wirtz et al, 2020). Key research concepts focus on the connection between usability or ease of use, the degree of satisfaction with government services, and the willingness to return to these services (Camilleri 2019;Chen and Aklikokou 2019;Gil-Garcia and Flores-Zúñiga 2020). This research focuses on the concept of Digital Citizens, presenting the perceptions and experiences of Israeli citizens who regularly use web technologies to search, access, or communicate with government ministries, offices, and sites.…”