Local retailers’ perspectives on social responsibility

Razalan, Danielle Marie; Bickle, Marianne C.; Park, Joohyung; Brosdahl, Deborah J.C.

doi:10.1108/ijrdm-01-2016-0006

Cited by 15 publications

(23 citation statements)

References 60 publications

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“…Specific practices include financial giving, employee volunteering and establishing philanthropic foundations. Firms may provide financial resources to support community events (Razalan et al, 2017) or provide time allowances to encourage their employees to volunteer in their local community (Cycyota et al, 2016;Lorenz et al, 2016). Peripheral activities can be classified as delinquent when they use established foundations or other philanthropic activities as a front for illegal or other damaging activities; for instance, when firms give to charity for the sole purpose of avoiding tax payments (Osborne, 2012) they use philanthropy to mask irresponsible behavior.…”

Section: Peripheral Activitiesmentioning

confidence: 99%

The business responsibility matrix: a diagnostic tool to aid the design of better interventions for achieving the SDGs

Sinkovics

Archie-Acheampong³

2020

MBR

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Purpose This paper aims to propose an integrative framework that enables the mapping of firm activities along two dimensions of responsible business behavior: a width and a depth dimension. Width includes associative, peripheral, operational and embedded responsibility. In terms of depth, we identify delinquent, neutral, nascent, enhanced and advanced levels of responsibility. Design/methodology/approach The responsibility matrix is developed by drawing on the literature and the ambition to provide a more nuanced map of a firm’s activities and its contributions toward the sustainable development goals (SDGs). Findings The matrix enables the classification of firm activities into different functional categories based on how they relate to a firm’s business model. Further, the meaningfulness of each activity can be identified by determining its depth. Research limitations/implications Mapping all the relevant activities of a multinational firm onto the responsibility matrix enables managers and policymakers to identify areas where transformation is most needed. Further, multinational firms can use the matrix to map the activities of their value chain partners and design more effective standards and interventions. Practical implications The business responsibility matrix represents a diagnostic tool that enables the detailed mapping of firm capabilities and the identification of areas where further capacity building is necessary and where pockets of excellence exist. Social implications The responsibility matrix offers a benchmarking tool for progress that can be used in conjunction with existing guidelines and initiatives such as the United Nations (UN) Guiding Principles on Business and Human Rights, the UN Global Compact and the Global Reporting Initiative. Originality/value The responsibility matrix acknowledges that firms can engage with the SDGs through different types of activity (width dimension). Simultaneously, it recognizes that activities in the same category can have varying levels of effectiveness (depth dimension).

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Section: Peripheral Activitiesmentioning

confidence: 99%

The business responsibility matrix: a diagnostic tool to aid the design of better interventions for achieving the SDGs

Sinkovics

Archie-Acheampong³

2020

MBR

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“…It seems reasonable to consider the inclusion of the management of corporate social responsibility (CSR) in hypermarkets' overall strategy. This may be possible on the basis of the idea that efforts firms make to increase CSR will be repaid by consumers (Schramm‐Klein, Morschett, & Swoboda, ) as a result of improved image (Carrillo‐Hermosilla, del Río, & Könnölä, ; Elg & Hultman, ; Razalan, Bickle, Park, & Brosdahl, ; Wang, Hsieh, & Sarkis, ) or quality (Brunninge & Fridriksson, ; McWilliams, Siegel, & Wright, ; Sureshchandar, Rajendran, & Anantharaman, ).…”

Section: Introductionmentioning

confidence: 99%

The impact of corporate social responsibility on customer loyalty in hypermarkets: A new socially responsible strategy

Valiño

Rodríguez

2019

Corp Soc Responsibility Env

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The purpose of this paper is to contribute to knowledge on the impact of corporate social responsibility (CSR) activities on retailers' performance (hypermarkets). An analysis using a comprehensive conceptualization of CSR reveals that CSR has positive implications for hypermarkets' performance and illustrates which CSR dimensions are the most important to focus on. For this purpose, this study enhances its empirical validity by collecting data from 667 respondents in Spain and testing the hypothesis applying partial least squares structural equation modeling. The study finds that CSR is positively influencing customer loyalty, and customer satisfaction, image, and quality also intervened in their relationships. In particular, a new finding of the study highlights the importance of the mediating role played by image and quality in enhancing the effect of CSR on satisfaction. The research findings provide useful insights into how hypermarkets should develop a CSR strategy that would enhance customer loyalty.

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“…Studies have also looked at the role of small business and retail to engage in socially responsible behaviors, through community engagement (Campbell & Park, 2017;Razalan, Bickle, Park, & Brosdahl, 2017;Carrigan, Moraes, & Leek, 2011;Besser, 1999). Some studies directly tested social responsibility and business success, finding that community commitment and/or community support was positively related to business success (Campbell & Park, 2017;Besser, 1999).…”

Section: On Institutional Change and Institutional Entrepreneurshipmentioning

confidence: 99%

“…None of the retailers indicated they engaged in these efforts for direct financial gain. In addition, retailers were typically motivated to take part in these socially responsible activities to feel a part of their community, build their business reputation, or act on the request of a customer or fellow business (Razalan, et al, 2017).…”

Section: On Institutional Change and Institutional Entrepreneurshipmentioning

confidence: 99%

“…The use of a qualitative research design is relatively common in studies of business, retail, and community contexts and motivations. Researchers have employed it in prior studies on alternative or community embedded retail environments (Hietanan, et al, 2016;Varman & Costa, 2009), as well as why or how small businesses engage in social sustainability practices (Razalan, et al, 2017). It has also been used to understand what makes a slow fashion production network in an expensive business district remain competitive (Shih & Agrafiotis, 2017).…”

Section: Qualitative Researchmentioning

confidence: 99%

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A sharing economy beyond the consumer : an exploration of micro-retail sharing enterprises

LoMonaco-Benzing¹

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With today's changes in a highly competitive retail environment and increased emphasis on the sharing economy in consumption patterns, there is a need to understand alternative methods used for independent retailer viability. Using new institutionalism, business resource sharing, and retail innovation literature, the study explored the retail activities micro-retail sharing enterprises (MRSEs) engage in, how and why business owners form these businesses, whether MRSEs are a new retail format, and their potential role in sustainable business opportunities. In an exploratory, ethnomethodological approach, I triangulated data sources and collection methods across five MRSEs, each in a different region of the United States, by conducting interviews with MRSE participants, in-store observations, and website text analysis. Using analytic induction, I first detailed the operations and retail mixes of MRSEs, the majority of which used a membership model for vendors to join and sell their products. Thematic analysis then revealed two main themes: the evolutionary path leading to their formation and activities, and the role they play as business incubators for local entrepreneurs. By minimizing financial risk MRSEs can then provide a fertile ground for entrepreneurs to test products, build a customer base, learn new business skills, and gain a support network and locational advantage. The findings provide insight into what I argue is a new retail format, as well as the MRSE model's methods of viability for independent retailers and entrepreneurs, and an extension of the concepts of business incubators and a business-to-business sharing economy.

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Local retailers’ perspectives on social responsibility

Cited by 15 publications

References 60 publications

The business responsibility matrix: a diagnostic tool to aid the design of better interventions for achieving the SDGs

The business responsibility matrix: a diagnostic tool to aid the design of better interventions for achieving the SDGs

The impact of corporate social responsibility on customer loyalty in hypermarkets: A new socially responsible strategy

A sharing economy beyond the consumer : an exploration of micro-retail sharing enterprises

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