“…In terms of the relative rankings of the opportunity indices, the small company response profile shows highest opportunity indices for the internal aspects of the business, notably reward flexibility, the provision of relevant accounting and control information and internal exchange and communication. This is consistent with an organizational form which is predominantly, even traditionally, hierarchical and, in many cases, subject to family ownership and control (which a number of commentators have found to have a negative influence on organizational decision-making: Dyer, 1994;Kahn and Henderson, 1992;Upton and Heck, 1997;Upton and Seaman, 1991). By contrast, the Softco evidence suggests that the highest opportunity levels are associated with the externally directed aspects of the organization, notably intercompany learning and the capture of information external to the company from boundary-workers, and with the structures for career development and progression (which may indicate a 'professionalization' effect).…”