Logistyka jako determinanta konkurencyjności przedsiębiorstwa usługowego — wyniki badań (cz. I)

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“…There is a lot of competition in the 3PL logistics operators market, so the struggle is not only based on creating low prices, but also on undertaking diverse activities aimed at increasing one's position on the market (Bartczak, 2014). Companies offering end-to-end logistics services strive to create systems characterised by high complexity and uniqueness aimed at meeting customer requirements (Gąsowska, 2016).…”

“…In a broad sense, innovation also includes the transfer of these values to existing or new market partners, and may also be the result of collaboration between a group of companies (Oke, 2007). An important aspect of enterprise innovation is the implementation of such improvements that create new value from the customer's point of view, which in the case of logistics enterprises translates into changes in both the infrastructure and the processes themselves (Gąsowska, 2016). The innovation space in which a company operates has four dimensions (4Ps): product innovation, process innovation, positioning (position) innovation, paradigm innovation .…”

“…A product innovation is called a new or significantly changed product in terms of technical specifications, materials used, embedded software, etc. (Gąsowska, 2016). Process innovation refers to changes in product manufacturing methods and delivery methods, and includes technology, machinery, equipment and software.…”