“…Process theory in the field of organisational change is referred to as organisational development (OD) (Van de Ven & Poole, 1995) and it is evolving away from diagnostic OD which emphasises problem-solving, a single objective reality, and an emphasis on changing behaviour towards dialogic OD which emphasises social processes, multiple realities, and an emphasis on changing mind-sets (Bushe & Marshak, 2009;By, Oswick, Burnes, 2014). As OD evolves from the diagnostic OD paradigm towards the dialogic OD paradigm, it is especially important to obtain a better understanding of the theories-of-change underlying the emerging dialogic OD.…”