Lost in Cyberspace: The Impact of Information Scent and Time Constraints on Stress, Performance, and Attitudes Online

Moody, Gregory D.; Galletta, Dennis F.

doi:10.1080/07421222.2015.1029391

Cited by 45 publications

(30 citation statements)

References 70 publications

(121 reference statements)

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“…In IFT, the estimated profitability of the distal information is referred to as the scent of the cues conveyed to users. Typically, if the semantic similarity between an information cue and foragers' existing or latent needs is high, then foragers' goal-related cognitive processing is likely activated by the cue, suggesting that the scent emitted from this cue is strong (Moody andGalletta 2015, Otter andJohnson 2000). IFT argues that information foragers will parse the available cues and select a cue with a good enough scent for further access.…”

Section: Scent-based Information Foragingmentioning

confidence: 99%

Designing for Diagnosticity and Serendipity: An Investigation of Social Product-Search Mechanisms

Jiang

Benbasat

2017

Information Systems Research

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Users are increasingly sharing their product interests and experiences with others on e-commerce websites. For example, users can "tag" products using their own words, and these "product tags" then serve as navigation cues for other users who want to search for products. Also, socially endorsed information contributors are sometimes highlighted on websites and serve as direct information sources. This study examines the effects of these two distinct social product search cues, product tags and socially endorsed people, on users' perceived diagnosticity and serendipity of their product search experience. While product tags support product navigation via a variety of product features tagged by the community, access to socially endorsed people enables users to browse diverse and high-quality alternatives favored by these individuals. We constructed an experimental website using real data from one of the largest social-network-based product-search websites in China to conduct an empirical study. The results of this study show that product tags help users to locate and evaluate relevant alternatives, thus enhancing the perceived diagnosticity of product search, whereas the integration of product tags and access to socially endorsed people enables users to conduct even more serendipitous searches. In addition, both perceived diagnosticity and perceived serendipity of a search experience positively affect users' decision satisfaction.

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Section: Scent-based Information Foragingmentioning

confidence: 99%

Designing for Diagnosticity and Serendipity: An Investigation of Social Product-Search Mechanisms

Jiang

Benbasat

2017

Information Systems Research

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“…Inclusion in a forager's diet is informed by the information's “scent”—perceptions of the value and cost of information (Pirolli & Card, ). Information scent has been shown to be a valuable determinant of a forager's performance affecting their website specific attitudes (Moody & Galletta, ). With a strong scent, a forager can make the correct decision about whether information should be “consumed” (Sundar, Knobloch‐Westerwick, & Hastall, ).…”

Section: Online Information Searchmentioning

confidence: 99%

Situation normality and the shape of search: The effects of time delays and information presentation on search behavior

Taylor

Dennis

Cummings

2013

J Am Soc Inf Sci Tec

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Delays have become one of the most often cited complaints of Web users. Long delays often cause users to abandon their searches, but how do tolerable delays affect information search behavior? Intuitively, we would expect that tolerable delays should induce decreased information search. We conducted two experiments and found that as delay increased, a point occurs at which time within-page information search increases ; that is, search behavior remained the same until a tipping point occurs where delay increases the depth of search. We argue that situation normality explains this phenomenon; users have become accustomed to tolerable delays up to a point (our research suggests between 7 and 11 seconds) after which search behavior changes. That is, some delay is expected, but as delay becomes noticeable but not long enough to cause the abandonment of search, an increase occurs in the "stickiness" of Web pages such that users examine more information on each page before moving to new pages. The net impact of tolerable delays was counter intuitive: tolerable delays had no impact on the total amount of data searched in the first experiment, but induced users to examine more data points in the second experiment.

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“…Instead the quality of social relationships, emotions such as envy, or neo-luddism might become salient (eg,Krasnova, Widjaja, Buxmann, Wenninger, & Benbasat, 2015;Moody & Galletta, 2015). Thus, the specific research questions and hence the potential directions of enquiry would be different, and would draw on literatures outside the management and organizational domains.…”

mentioning

confidence: 99%

The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research

Tarafdar

Cooper

Stich³

2017

Information Systems Journal

456

569

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Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non‐IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno‐eustress, techno‐distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead to positive outcomes such as greater effectiveness and innovation at work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should be expanded to that of enhancing the positive and mitigating the negative effects of technostress through appropriate design. Third, it lays the groundwork for guiding future research in technostress through an interdisciplinary framing that enriches both the IS and the psychological stress literatures through a potential discourse of disciplinary exchange.

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Lost in Cyberspace: The Impact of Information Scent and Time Constraints on Stress, Performance, and Attitudes Online

Cited by 45 publications

References 70 publications

Designing for Diagnosticity and Serendipity: An Investigation of Social Product-Search Mechanisms

Designing for Diagnosticity and Serendipity: An Investigation of Social Product-Search Mechanisms

Situation normality and the shape of search: The effects of time delays and information presentation on search behavior

The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research

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