“…Recent concerns about the lack of compassion and poor quality patient care have focused on individual preparedness and the virtuous intent of nurses. However, organisational barriers such as unmanageable workloads, staff shortages, low team morale, indifferent management, inadequate training, and limited resources continue to hinder compassionate care and foster staff stress Lown, 2014;Seppala et al, 2014;Clark et al, 2013). Further, 'incivility in the healthcare workplace is pervasive: stressed professionals treat their colleagues with disrespect, thereby perpetuating the stressful work environment' (Bauer-Wu & Fontaine, 2015, p 17).…”