<p>Client Satisfaction with Family Planning Services and Associated Factors in Tembaro District, Southern Ethiopia</p>

Abstract

Introduction: Client satisfaction influences the use of family planning and other reproductive health services. This study aimed to assess the magnitude of client satisfaction with family service and its associated factors among reproductive-age women. Patients and Methods: We conducted a facility-based cross-sectional study. A total of 411 clients, nested in four health facilities, were included in the analysis. Systematic sampling was employed to select study units for the exit interview. Data collection instruments for this study were pre-tested structured questionnaires. Client satisfaction was assessed using fifteen Likert-scaled question items. Each item of question has 5 points ranging from 1 (strongly disagree) to 5 (strongly agree) and, finally, mean was computed. The pre-coded data were entered into Epi Data version 4.2.0 and exported to SPSS version 25 for analysis. Logistic regression analysis was carried out to identify independently associated factors at a confidence interval of 95% and a significance level of p-value less than 0.05. Results: Magnitude of client satisfaction with family planning service was 46% [95% CI: 41-50.8]. Rural residence [AOR=3.07; 95% CI: 1.10-8.62], educational level of college and above [AOR=0.22; 95% CI: 0.07-0.70] as compared to the educational level of primary education, waiting time of less than half an hour [AOR=7.80; 95% CI: 2.48-24.48], maintaining privacy [AOR=7.16; 95% CI: 2.89-17.69], describing side effects of methods [AOR=3.14; 95% CI: 1.02-9.76] were factors significantly associated with client satisfaction. Conclusion: The overall magnitude of client satisfaction with the services was found to be low. Many of the factors that attributed to the low level of client satisfaction are modifiable. There is a need for organizing the family planning room as per standards, maintaining privacy, minimizing waiting time, and describing the side effects during the provision of service.

Informed choice and its associated factors among women received immediate postpartum long-acting reversible contraceptives at public hospitals in Sidama regional state, Ethiopia, 2022

“…Women who received immediate postpartum LARCs from facilities that posted posters with messages about LARCs were more likely to make an informed choice of LARCs than women who received services from facilities that did not do so. This is consistent with a previous study that was carried out at Kambata Tambaro in southern Ethiopia [39]. This could be when clients obtain important information about family planning services; they would receive the method that suits them, and it could also prepare them to receive the services.…”

“I Got What I Came for”: A Qualitative Exploration into Family Planning Client Satisfaction in Dosso Region, Niger

“…Quantitative studies have described associations between older age, higher education, more experience with family planning, and higher parity with the level of satisfaction. 21,25,[44][45][46] These studies explain the findings by suggesting that respondents with these characteristics have higher expectations for care and therefore their level of satisfaction is tied to whether and how these expectations are met. 21,25,[44][45][46] In our study, women generally had low expectations of services, beyond the expectation that they may or may not obtain a FP method.…”

“…21,25,[44][45][46] These studies explain the findings by suggesting that respondents with these characteristics have higher expectations for care and therefore their level of satisfaction is tied to whether and how these expectations are met. 21,25,[44][45][46] In our study, women generally had low expectations of services, beyond the expectation that they may or may not obtain a FP method. Women were often satisfied when they received the FP method they wanted and were treated well by the provider.…”

Utilization of social franchising in family planning services: a Pakistan perspective

“…These are used as binary variables (No = 0 and Yes = 1) for this analysis. Since family planning is presumed to be dealt with privacy and maintaining privacy at facility center influences client's satisfaction and uptake of contraceptive (27,28). A binary variable (overhearing conversation in the counseling area) is used as a proxy for privacy invasion.…”