II 1 Cover artThe cover of this thesis was chosen to illustrate the meaning of the thesis title. The gears represent the industrial aspects of the thesis, while the number and interconnectivity of the gears show the complexity and systematic aspects. Each gear can influence the other parts, even if they are not directly connected. Some gears are not well designed or connected with the rest, which indicates the need for a design method to make the whole system coherent and integrated. The cover is hand-drawn to emphasize the fact that management knowledge has some artistic features in its nature, which often are gained through experience and not always through reading books and scientific journals.1 Bonnie Jean Woolger, the designer of the cover art, describes herself as "an artist who lives and works in Decatur Ga. U.S.A. I studied drawing and printmaking at the Atlanta College of Art. My work is filled with repeating patterns. I find my way into the complex beginning with one or maybe several simple shapes that through layering and repetition build their own new form. "
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AbstractOver the last decade, manufacturing firms have shown increasing interest to shift from selling physical products to providing solutions for customer needs. Several concepts, such as the Integrated Product Service Offering (IPSO), have been developed to support these companies.This thesis sheds additional light on aspects and consequences of applying the SPIPS (Solution Provider through Integrated Product Service development), an IPSO design method for a Complex Product Systems (CoPS) provider through a case study. The thesis reveals that a CoPS provider could benefit by applying the SPIPS method in terms of improving the environmental performance of CoPS, creating synergy between the SPIPS method and other managerial systems (e.g. Customer Value Management (CVM) and Research & Development (R&D) management) and service-related knowledge integration in the product development process.The SPIPS method can contribute to the environmental performance of CoPS to a wide extent. In the design phase, the most influential phase, the IPSO design method can provide different options to address the environmental performance of CoPS. In the use phase, with the highest environmental impact, the SPIPS method can facilitate the design of different services which could outperform existing technological solutions for changing physical products in terms of contribution to the environmental performance of CoPS.Furthermore, the SPIPS method can support CVM through developing analytical trees for customer values. Through evaluating the correlation between design parameters and finding the most important ones, designers can focus on the "hot spot" and managers can assign resources in an effective and efficient way. The customer-centric feature of the IPSO concept can also contribute to CVM in terms of improving the process of evaluating customer value, and by providing customized offerings to meet customer needs.In addition, based on the SPIPS method a proc...