Maintenance performance: a case study of hospitality engineering systems

Chan, Kam-Tong; Lee, R.H.K.; Burnett, J.

doi:10.1108/02632770110409477

Cited by 59 publications

(62 citation statements)

References 2 publications

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“…There is no unique maintenance strategy suitable for all types of buildings due to different characteristics, such as design, purposes, forms of construction, uses, building services systems, expectation and the perception of the customers. Hospitality facilities require high level of customer services and eventually require higher maintenance costs than residential and industrial buildings ( Chan et al , 2001 ).…”

Section: Characteristics Of Building Maintenance Policy and Strategymentioning

confidence: 99%

“…Because there is a link between improving maintenance effectiveness and the management approaches, the top management always wants to know more about the effectiveness of maintenance performance. Chan et al (2001) also identify that maintenance services are not noticeable and are always overlooked by the management. Much of the manpower is wasted in performing the corrective maintenance works.…”

Section: Introductionmentioning

confidence: 99%

“…These building users require high level of services and attention because their expectation is usually high. According to Chan et al (2001) , hospitality facilities are more complicated in construction and installation, which leads to higher maintenance cost. These types of facilities are of similar nature to hotel and are categorised as ' dynamic ' facilities.…”

Section: Introductionmentioning

confidence: 99%

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Strategic and operational factors' influence on the management of building maintenance operation processes in sports and leisure facilities, Hong Kong

Lee¹,

Scott²

2009

J Retail Leisure Property

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Hackman Hon Yin Leeis Chartered Surveyor (UK), Registered Professional Surveyor (HK), Certifi ed Facility Manager (USA) and Registered International Engineering Technologist (HK) with over 20 years of experience in the fi eld of operation and maintenance of building services engineering systems, building maintenance and facilities management. Recently, he obtained a doctoral degree from the University of South Australia and his completed research work examines the gaps between top management and maintenance personnel in the management of building maintenance operation processes for sports and leisure facilities, a Hong Kong perspective with suggested ways to improve its operational effi ciency. David Scottis Professor Department of Civil Engineering. His principal areas of teaching and research include management of construction, construction project management, construction IT, engineering economics. David Scott originally studied, trained in UK but has worked in Africa, Asia and Australasia for 25 years before coming to Curtin.His main areas of research interest have changed and developed over the years but have always focussed around construction management and engineering economics. His areas of special interest have ranged from resource planning to appropriate technology, from partnering to alternative evaluation techniques, from computer applications to project management information systems. Currently his research centres on IT applications in construction and Internet-based teaching and learning.ABSTRACT The main objective of this paper is to examine strategic and operational factors infl uencing the management of building maintenance operation processes in sports and leisure facilities. These factors are developed from the identifi cation of four main aspects in building maintenance management: building maintenance policy and strategy, strategic management, facility management and performance management. The management of building maintenance operation processes is the key for providing better built environment to building customers and users. It is particularly important in managing hospitality facilities such as sports and leisure facilities. However, maintenance is not in a high priority list in most of the organisations. This barrier contributes to the gaps between top management at the strategic level and maintenance personnel at the operational level. Building maintenance is changing pace with the development of facility management, which has impacts on the planning to Lee and Scott implementation of maintenance operation processes and building performance. The information related to the strategic and operational factors is essential before an in-depth study is undertaken about the improvement of the gaps between top management at the strategic level and maintenance personnel at the operational level for building operation effi ciency.

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Section: Characteristics Of Building Maintenance Policy and Strategymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Strategic and operational factors' influence on the management of building maintenance operation processes in sports and leisure facilities, Hong Kong

Lee¹,

Scott²

2009

J Retail Leisure Property

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“…This has brought about increasing concern over the performance maintenance measurement [5], as shown by the abundant literature that analyses the matter (see [6][7][8][9][10][11][12][13][14][15][16][17]). …”

Section: Introductionmentioning

confidence: 99%

Asymmetries in the Maintenance Performance of Spanish Industries before and after the Recession

Carnero

2017

Symmetry

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Abstract:Until the last few decades, maintenance has not been considered of special importance by organisations. Thus, the number of studies that assess maintenance performance in a country is still very small, despite the relevance this area has to the level of national competitiveness. This article describes a multicriteria model integrating the fuzzy analytic hierarchy process (FAHP) with Multi-Attribute Utility Theory (MAUT) to assess the maintenance performance of large, medium and small enterprises in Spain, before and after the recession, as well as the asymmetries in the state of maintenance between different activity sectors. The weightings are converted to utility functions which allow the final utility of an alternative to be calculated via a Multi-Attribute Utility Function. From the Spanish maintenance data for different industrial sectors in 2005 and 2010, 2400 discrete probability distributions have been produced. Finally, a Monte Carlo simulation is applied for the estimation of the uncertainty. The results show that the economic crisis experienced by Spain since 2008 has negatively affected the level of maintenance applied, rather than it being considered an area that could deliver cost reductions and improvements in productivity and quality to organisations.

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“…It also indicates the dire need of proper industrial tools in hotels. Total Productive Maintenance (TPM) is one of the pioneering approaches which can be achieved in above said things [1][2]. …”

mentioning

confidence: 99%

Implementation of total productive maintenance (TPM) to increase overall equipment efficiency of an hotel industry

Manjunatha¹,

Srinivas²,

Ramachandra³

2018

MATEC Web Conf.

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Abstract. Hotel industries are one of the fastest growing areas in India, which is attracting more number of jobs & tourists. This also results in direct impact on Indian economy. All Hotels comprises a higher element of total working cost and they are a good source of income. Hospitality is one of the most important components of hotel industry. To give a good hospitality in hotels to customers, we need to use different machines in different departments. For example if we take section of housekeeping it consists of different sub departments like Rooms & corridors, Toilets, Linen, Furniture and furnishings, Gardens, Public areas etc. In this connection a small implementation of TPM tool called focused improvement & planned maintenance, implemented in alternative usage of electrical systems (energy conservation). Result showed a very significant improvement in energy saving. By adopting Small changes show a significant improvement in the overall system. It also indicates the dire need of proper industrial tools in hotels. Total Productive Maintenance (TPM) is one of the pioneering approaches which can be achieved in above said things [1][2].

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Maintenance performance: a case study of hospitality engineering systems

Cited by 59 publications

References 2 publications

Strategic and operational factors' influence on the management of building maintenance operation processes in sports and leisure facilities, Hong Kong

Strategic and operational factors' influence on the management of building maintenance operation processes in sports and leisure facilities, Hong Kong

Asymmetries in the Maintenance Performance of Spanish Industries before and after the Recession

Implementation of total productive maintenance (TPM) to increase overall equipment efficiency of an hotel industry

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