“…On the shop floor, the importance of human information management, considering its interaction with ICT (Information and Communication Technologies), is justified because of the participation of communication problems among causes of accidents, by the need for information to deal with risk situations and the influence of the quality of communication on the engagement and satisfaction of the worker with the organization [10], [38]- [40]. The discussion of accidents in the oil sector, such as the Piper Alpha in 1988, the Montara oil spill in 2009, the Deepwater Horizon accident in 2010, and the Gullfaks C accident in 2010, is fruitful for exemplifying the participation of communication in the set of errors that led to accidents [2], [41], [42]. In the cases mentioned above, the reports cite communication failure, flawed decision-making, insufficient communication about changes in the project, missing or poor-quality information, obsolete and inefficient communication processes.…”