Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks

Predicting Thalasso Tourist Delight: A Hybrid SEM—Artificial Intelligence Analysis

“…This work demonstrates, confirming what has been found in previous literature [55,59,68], that global satisfaction is related to the different experiences provided by the service. Thus, all hypotheses are accepted, supporting the hypotheses that relate the pool, the staff, the treatments, and the environment to satisfaction.…”

“…To sum up, it should be noted that the tourism sector has not been excluded from research on delights, as has been studied, for example, in hotels [66], restaurants [67], or theme parks [55,68]. In the second part of this paper, a proposal is to study the importance of satisfaction with the environment of the establishment, the interaction with the staff, and the main offered activities.…”

Tourist post-visit attitude towards products associated with the destination country

“…In general, the empirical results of tourism research have supported the linkage between destination image/attribute level satisfaction, perceived value, overall satisfaction, and future destination related behavioral intentions, with perceived value and satisfaction acting as mediators (Ali et al;Prayag et al, 2013;Zhang et al, 2014). Destination attribute satisfaction is generally recognized as having a positive impact on perceived value (e.g.…”

“…Past studies have suggested that the major antecedents of destination loyalty are satisfaction (Ali et al;del Bosque & Martín, 2008;Meleddu, Paci, & Pulina, 2015;Prayag, Hosany, & Odeh, 2013) and perceived value (Chen & Chen, 2010;Sirakaya-Turk et al, 2015). Destination loyalty is frequently defined as positive behavioral intentions that include plans to revisit and willingness to recommend (Chen & Chen, 2010;Chi & Qu, 2008;ForgasColl et al, 2012;Leong et al, 2015;Sirakaya-Turk et al, 2015;Yoon & Uysal, 2005).…”

The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity

“…As Ariffin and Yahaya (2013) suggested, international airports can promote a national consciousness and create an awareness of national identity. Therefore, an amalgamation of unique elements of national identity in designing service in international airports can provide passengers and visitors a distinctive cultural experience (Ali, Kim, & Park, 2015). Moreover, as Jeon and Kim (2012) have stated, airports are international gateways that provide the first impression of a nation; inexperienced customers visiting a nation for the first time may form their first images of the nation in an international airport, and particularly in experiencing the airport's physical surroundings.…”