2024
DOI: 10.1109/tse.2023.3338857
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Making Sense of AI Systems Development

Mateusz Dolata,
Kevin Crowston

Abstract: We identify and describe episodes of sensemaking around challenges in modern Artificial-Intelligence (AI)-based systems development that emerged in projects carried out by IBM and client companies. All projects used IBM Watson as the development platform for building tailored AI-based solutions to support workers or customers of the client companies. Yet, many of the projects turned out to be significantly more challenging than IBM and its clients had expected. The analysis reveals that project members struggl… Show more

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Cited by 4 publications
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References 77 publications
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