Making sense of the organisation's knowledge: does systematisation of the knowledge base have a positive or negative effect on organizational culture

Perry, Ivor

doi:10.1109/hicss.2003.1174273

Cited by 1 publication

(1 citation statement)

References 7 publications

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“…However, the systems being deployed in Electronic Patient Records (EPR) within Secondary Trusts were not conceived by their developers or implementers as workflow systems. However, the new EPRs, mostly using XML standards and internet architecture, have been likened to a kind of 'proto-workflow' (Perry, 2003), in which some functions of large (and expensive) database-driven workflow systems appear. For example, they follow a process (building up and amending) a record which is usable by different skills based areas (e.g.…”

Section: Introductionmentioning

confidence: 99%

Knowledge as process, not data: the role of process based systems in developing organisational knowledge and behaviour

Perry

2005

IJHTM

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Process-based systems -mostly using emergent technologies like workflow engines, XML standards and so on, are becoming part of organisational life. Yet in automating, or shaping organisational processes, they are making subtle but profound changes in culture, knowledge creation, and knowledge management. This paper will contend that the process of acquiring and managing data is itself a knowledge building process. It will also assert that the process of creating a patient's health record is a dynamic one, which adds to the sum knowledge of the organisation, not just in terms of the accretion of data, but in the understanding and opportunities for reflection which it creates. Finally, the paper will argue that such dynamic knowledge can be used, not only to deliver better healthcare, but to improve the organisational structure and behaviour in order to improve the means by which healthcare is delivered.

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Section: Introductionmentioning

confidence: 99%

Knowledge as process, not data: the role of process based systems in developing organisational knowledge and behaviour

Perry

2005

IJHTM

View full text Add to dashboard Cite

show abstract

Making sense of the organisation's knowledge: does systematisation of the knowledge base have a positive or negative effect on organizational culture

Cited by 1 publication

References 7 publications

Knowledge as process, not data: the role of process based systems in developing organisational knowledge and behaviour

Knowledge as process, not data: the role of process based systems in developing organisational knowledge and behaviour

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