Making the Invisible Visible

ThoughtCloud

“…Importantly, they demonstrate how the simple interface of the poster encouraged engagement, even amongst those less familiar with digital technology. While these examples focus on simplistic and light forms of engagement, Hook et al [23] instead emphasise the role of film and video as a medium for capturing experiences of Participating in Well-Being and Family #chi4good, CHI 2016, San Jose, CA, USA project events. Located in a similar VCS context to our own work, [23] used various recording technologies during events to create media which participants were invited to review, supporting reflection on their experience of the project itself.…”

“…While these examples focus on simplistic and light forms of engagement, Hook et al [23] instead emphasise the role of film and video as a medium for capturing experiences of Participating in Well-Being and Family #chi4good, CHI 2016, San Jose, CA, USA project events. Located in a similar VCS context to our own work, [23] used various recording technologies during events to create media which participants were invited to review, supporting reflection on their experience of the project itself. These were used to illustrate their personal journeys to event organisers, with a view to communicating what participants gained from the project to funders and those evaluating the work.…”

Accountable

“…Regardless of whether a system is designed to interrogate or demonstrate NPO behaviour -this research underlines how little of an organisation can be seen when presented with input transparencies , how this fails to make them interrogatable and, thus, unaccountable [15,14,9]. Outcomes would likely be incredibly difficult to measure through financial data -or in some instances impossible to measure in any known tangible way [14,16,18] -yet organisations had a deep understanding of their beneficiaries, which could be more indicative of their activities. The efforts of volunteers also have a profound effect on organisations; participants indicated that many activities were entirely volunteer-led, and that the number of volunteers can be a measure of an NPO's health.…”

Between Grassroots and the Hierarchy

“…Sadly, their struggle in this respect is anecdotal and often goes unrecorded, something that we were uniquely placed to help with but which the research team failed to support them in doing-even when our field notes are filled with discussion about how the process could be better documented and learned from. Moreover, work in HCI has already explored the benefits of documenting the hidden work that goes on in care sector spaces [24]. Moving beyond this work we might consider how we design to support perseverance, scaffolding grassroots workers' actions across time, across projects and across contexts, from the voluntary to the public sector.…”