Background and methodology Provider perspectives on the quality of family planning services have been overlooked in quality of care research and interventions. This qualitative study was carried out in four districts in Uganda, a country where lack of access to quality family planning services remains a challenge. Using four focus group discussions, 16 provider in-depth interviews and nine manager in-depth interviews, this study documented providers' perceptions of quality of care and of barriers to quality services at the organisational and societal levels. To guide study development, analysis and interpretation, the authors relied on an ecological framework where providers' abilities are shaped by the larger organisational and societal environments in which providers live and work.Results Providers felt that organisational factors, such as supply availability, workload and their own knowledge and skills, affected their abilities to offer quality care. At
BackgroundMore than a decade ago, the International Conference on Population and Development Program of Action acknowledged that quality family planning services are related to the level and continuity of contraceptive use. 1 Evidence exists of a positive relationship between quality of family planning, acceptance of contraceptive methods, and method continuation, 2-5 despite difficulties establishing an empirical link between programmes designed to improve quality of care and contraceptive use. 3,6 The potential to increase contraceptive use and continuation using an approach that is responsive and respectful to clients makes increasing the quality of care in family planning programmes a goal in and of itself. In Uganda, lack of access to quality family planning services remains a challenge, 7 and fertility rates have remained high particularly in rural areas (i.e. 7.4 births per woman compared to 4 in urban areas) despite declines experienced by Uganda's neighbours. 8 The current level of modern contraceptive use by all women is relatively low at 16.5%, while unmet need for contraception ranges from 23.4% in rural areas to 36.2% in urban areas. 9 Only a limited method mix (i.e. male condoms, pills and injectables) is available in most clinics 10 and discontinuation is a problem. 11 In striving to provide quality care, programmes have centred on client perspectives and on services that meet clients' needs. 12 Providers are often pointed to as targets the same time, providers were challenged by societal factors such as male partner participation, financial constraints, misconceptions and leadership support. While making changes to the elements of quality care that clients experience is important, it is not sufficient in view of the organisational and social barriers.
Discussion and conclusionsAcross the different levels of the ecological framework, providers face barriers to providing quality family planning services that are synergistic. Solutions to improve quality of care must address also limitations at the organisational and societal levels since ...