Management Consulting in the General Education System: Feedback Mechanism in Civil Society

Abstract

Over the past 5 years, significant changes have occurred in terms of requests from consumers of consulting services in the educational sector. Quality management, internal audit are superseded by requests for consulting support of projects in the field of "improving school leadership" and "consultancy in failing school" of public schools, as well as strategic planning of SMM consulting, PIM consulting in the non-state sector of general education. The listed types of consulting projects are in great demand as a response to changing expectations of consumers of educational services. "Digital Aborigines" ("Generation Z"-"GenerationZers") are accustomed to manage information "at their fingertips", receiving a near-instant response with a high degree of relevance to the request, possessing targeted consumer experience for most of their lives.