“…Zoos’ educational programs may feature close interactions with ambassador animals to introduce conservation concepts (Clayton, Fraser, & Saunders, 2009; Falk et al, 2007; Myers & Saunders, 2002) or biological information (Sherwood, Rallis, & Stone, 1989), and to foster emotional connections to animals (Povey & Rios, 2002). The Saint Louis Zoo uses domesticated chinchillas ( Chinchilla lanigera ) in this role due to their appealing aesthetic, small size, and simple husbandry (Levin, Berger, & Gluckman, 2012; Snow, Mans, & Rylander, 2017). Recent studies on species used as ambassadors have investigated the effects of human contact on animals in these specialized roles.…”