Management Information Systems: Appreciation and Involvement

Swanson, E. Burton

doi:10.1287/mnsc.21.2.178

Cited by 452 publications

(197 citation statements)

References 4 publications

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“…In fact, its widespread adoption is evidenced by the interchangeable terms for it including felt need in Guthrie (1974), system acceptance in Igersheim (1976), perceived usefulness in Larcker and Lessig (1980), feelings concerning the information system in Ives et al (1983) and Maish (1979), attitudes and perceptions in Lucas (1975), MIS appreciation in Ives et al (1983) and Swanson (1974) and information satisfactoriness in Goodhue and Thompson (1995). In the present research the construct is considered on the basis of its influence on the service quality of IS Success Model.…”

Section: Relevant Researchmentioning

confidence: 99%

“…Initially, user satisfaction was examined in this context where the IS success model comprised of six dimensions, which are system quality, information quality, system use, user satisfaction, individual impact and organisational impact (DeLone and McLean, 1992). In the model, system quality encapsulates different system characteristics namely system reliability, online response time (Swanson, 1974), system accuracy, database content (Emery, 1971), completeness, flexibility of the system and ease of use (Hamilton and Chervany, 1981). Meanwhile information quality consists of quality of the information system output -pioneering authors conducted an evaluation of information value on the basis of its characteristics including its accuracy, timeliness, relevance, formatting (Ahituv, 1980), informativeness, usefulness (Gallagher, 1974), sufficiency, understandability, reliability, comparability, devoid of bias, and quantitativeness (King and Epstein, 1983).…”

Section: Relevant Researchmentioning

confidence: 99%

“…Moving on to user satisfaction, it concentrates on the relationship between information outputs and the users, and it has been extensively adopted as the proxy for IS success measurement (e.g., Swanson, 1974;Olson and Ives, 1981;Doll and Ahmed, 1985;Lehman et al, 1986;Taylor and Wang, 1987;Gelderman, 1998). In fact, its widespread adoption is evidenced by the interchangeable terms for it including felt need in Guthrie (1974), system acceptance in Igersheim (1976), perceived usefulness in Larcker and Lessig (1980), feelings concerning the information system in Ives et al (1983) and Maish (1979), attitudes and perceptions in Lucas (1975), MIS appreciation in Ives et al (1983) and Swanson (1974) and information satisfactoriness in Goodhue and Thompson (1995).…”

Section: Relevant Researchmentioning

confidence: 99%

See 2 more Smart Citations

The influence of service quality in information system success model as an antecedent of mobile learning in education organisations: case study in Jordan

Al-nassar

2017

IJMLO

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Abstract:Mobile learning refers to obtainment or provision of educational curriculum through personal pocket devices online. In the present study, a service quality model based on the Information System (IS) Success Model is proposed for university m-learning in Jordan, a developing country. This study was conducted through three phases; first, information concerning the students' perception of m-learning services was obtained through a questionnaire distributed to 360 students hailing from different colleges of the Jordan University of Science and Technology (JUST). The second phase involved the measurement of Service Quality (SQ) through Interface Design, Reliability, Responsiveness, Trust and Personalisation, and the measurement of the causal relationship between the learners' perceived service quality and Learner's Satisfaction. Finally, in the third phase, the m-learning system prototype (MLSP) was developed with the help of Rapid Application Development (RAD) technique and object-oriented (OO) approach. The prototype was developed, tested and employed in JUST at Jordan.Keywords: service quality; information system success model; interface design; reliability; responsiveness; trust and personalisation; learner's satisfaction.

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Section: Relevant Researchmentioning

confidence: 99%

Section: Relevant Researchmentioning

confidence: 99%

Section: Relevant Researchmentioning

confidence: 99%

See 1 more Smart Citation

The influence of service quality in information system success model as an antecedent of mobile learning in education organisations: case study in Jordan

Al-nassar

2017

IJMLO

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“…Appreciation needs to be of the resource (IT in this case) itself rather than the providers (Swanson, 1974). Appreciation refers to various beliefs regarding the appreciated object (Swanson, 1974).…”

Section: Cross-functional Tactical Management Synergy and Collaboratimentioning

confidence: 99%

On Information Technology Competencies for Collaborative Organizational Structures

Prasad¹,

Green²

2016

CAIS

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Abstract:There is an uptake of organizations' involvement in collaborative organizational structures (COS). Consistent with the resource-centric views of the firm, we suggest that the COS members need to contribute their managed IT competencies to their COS, whose synergies would create COS IT competencies. We suggest three key IT competencies for COS: proactive top management decision synergy, collaborative and agile IT infrastructure, and cross-functional tactical management synergy. Using survey data, we found evidence of a positive association between these COS IT competencies and the collaborative rent-generating potential of the COS. We also found a positive association between the collaborative rent-generating potential of the COS and the business value of the COS members. The results suggest that developing COS IT competencies add value to a COS and its members. This study provides guidance for organizations looking to leverage their involvement in a COS.

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“…Use could be measured through subjective measures (Lucas, 1975(Lucas, , 1978Maish, 1979;Fuerst & Cheney, 1982;Raymond, 1985;DeLone, 1988) or objective measures (Swanson, 1974;King & Rodriguez, 1978;Lucas, 1978;King & Rodriguez, 1981). The inclusion of informal ERS favoured subjective measures of use, due to the intrinsic difficulties in collecting objective measures on informal ERS.…”

Section: Usementioning

confidence: 99%

The success of Expert Recommending Services and the part played by organizational context

Vitari

2011

Knowledge Management Research & Practice

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Knowledge Management (KM) practice includes services designed to reduce the difficulty of sourcing knowledge, that is, getting the right knowledge to the right people at the right time. The phenomenon addressed in the study reported in this paper is a specific type of KM service -the Expert Recommending Service (ERS) -which contributes to achieving the difficult objective of getting the right expert to the right people at the right time. The findings of the study identify the dimensions of ERS success in different organizational contexts and the organizational characteristics that influence ERS success. Research contributions of the study are therefore two-fold. On the one hand, our results show that, among all the organizational characteristics, being aware of others, and specifically of others' knowledge domains, influences ERS success. On the other hand, our results suggest that ERS success can be significantly measured by employing the following dimensions: Quality, Use, Satisfaction, Individual Net Benefit, and Organizational Net Benefit. We also propose a set of recommendations for practitioners to help improve the success of their ERS, taking into account the informal expert recommending processes, improving the accessibility of all personnel to knowledge about their colleagues and considering the organizational characteristics, in particular awareness, before launching new ERS.

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Management Information Systems: Appreciation and Involvement

Cited by 452 publications

References 4 publications

The influence of service quality in information system success model as an antecedent of mobile learning in education organisations: case study in Jordan

The influence of service quality in information system success model as an antecedent of mobile learning in education organisations: case study in Jordan

On Information Technology Competencies for Collaborative Organizational Structures

The success of Expert Recommending Services and the part played by organizational context

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