“…Moreover, the role of spontaneous volunteers and bystanders both in assisting relief efforts [ 88 , 107 , 133 , 134 , 141 , 144 , 166 ] and in providing information through social media that could be used for rapid situation assessment [ 129 ] consistently emerges in the included references. Lastly, a recurrent notion highlighted in the included references was the need for a structured MCI plan able to regulate the use of technical advances, to foster education and training competences across different agencies, to allow for structured debriefing in a collaborative manner, and to promote the use of key performance indicators to evaluate and improve the response [ 83 – 86 , 91 , 98 , 100 – 104 , 107 , 109 – 112 , 116 , 119 , 120 , 122 , 124 , 131 , 135 , 137 , 142 , 145 , 148 , 153 , 158 , 160 , 164 , 166 ].…”