Management of client requirements for design and build projects in the construction industry of Hong Kong

Yu, Ann T.W.; Chan, Edwin H. W.; Chan, Daniel W.M.; Lam, Pti; Tang, Peony W.L.

doi:10.1108/02632771011083694

Cited by 24 publications

(18 citation statements)

References 33 publications

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“…Not all relevant parties are involved to contribute at the right time of the projects (Kamara and Anumba, 2000;Yu, 2007;and Yu et al, 2010a). (6) Insufficient time to work out a good structure for RsM -Getting the requirements structured correctly and precisely takes time because the structure depends on what kinds of users there are, on what each kind of user expects the project to fulfill, and on the nature of the constraints.…”

Section: Literature Review Problems and Solutions Of Rsmmentioning

confidence: 99%

Problems and solutions of requirements management for construction projects under the traditional procurement systems

Shen

2013

Facilities

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This paper aims to focus on requirements management of projects constructed under traditional procurement system. It seeks to discuss the requirements management processes highlighting the limitations and addressing the need for a practical framework for facilitating the implementation of requirements management in the construction industry. Design/methodology/approach -Two research instruments were used in this paper: semi-structured interviews and case studies. Findings -The literature review introduced a generic process for requirements management practice potentially to be adopted in the construction industry. The research study identified that the processes and limitations of current practice included the lack of a practical framework, misinterpretation of requirements, difficulties in identifying requirements, conflicts between expectation and constraints, complex hierarchy of client's organisation and communication problems in eliciting client requirements. Recommendations are given that an inclusive project brief and a competent project manager to manage the project requirements are necessary in capturing and tracing the requirements during the project development process. A practical framework is needed to improve the requirements management practice within the construction industry.Research limitations/implications -The research findings establish the basis for further research to examine the implementation of these potential solutions and development of a systematic framework for RsM. The research is of significant value to the construction industry where value generation is essential and critical, especially in difficult economic and financial situations. Originality/value -Requirements are the foundation of the projects which are critical to the successful delivery of the projects. Although many guidelines have been published for managing client requirements, the existing practice on requirements management is still considered to be inadequate. This research provides insight for professional practitioners in the construction industry to improve the requirements management practices for development projects.

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Section: Literature Review Problems and Solutions Of Rsmmentioning

confidence: 99%

Problems and solutions of requirements management for construction projects under the traditional procurement systems

Shen

2013

Facilities

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“…Although there is abundant literature on the management of stakeholders' needs in general (Smith and Love, 2004;Takim, 2009;Yuan et al, 2010;Jennings et al, 2013;Yang and Shen, 2014), typical construction processes lack practical frameworks for specifically managing the owner´s needs (Shen et al, 2004;Yu et al, 2010;Chua and Yeoh, 2011;Yu and Shen, 2013). In most cases, owners express their needs on the basis of their previous construction experience but the reliability of this strongly decreases with the project complexity (Kamara et al, 1999 and2000b;Lima et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

“…Yang et al (2012) went a step further and relate quality to the definition of project requirements and its management. Nonetheless, Yu et al (2010) concluded that managing the owner´s needs for design and construction phases still raised a number of practical difficulties. Shen et al (2004) proposed a very interesting framework for defining client requirements at the early start of the design phase of a building project.…”

Section: Introductionmentioning

confidence: 99%

“…According to Winch (2002 and) the construction process focuses on transactions (rather than on production) and information flows (instead of material flows). Actually, information processing is vital for acquiring enough knowledge for starting the cycle successfully (Chan et al, 2002;Yu et al, 2010;Xia et al 2014). For Tushman and Nadler (1978), processing information is twofold: identifying and capturing information, on the one hand, and classifying information, on the other hand.…”

Section: Introductionmentioning

confidence: 99%

“…In most cases, owners express their needs on the basis of their previous construction experience but the reliability of this strongly decreases with the project complexity (Kamara et al, 1999 and2000b;Lima et al, 2011). Actually, identifying the owner's needs in order to attain his/her expectations usually requires a much deeper analysis from expert consultants so that the integration of other stakeholders' needs may be achieved (Kamara et al, 2000b;Lima et al 2011) -either owners acknowledge it or not, this is a key issue for the success of the whole construction process (Chan et al, 2002;Yu et al, 2010;Xia et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

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Abstract. Building life cycle is a process which covers not only the construction phase but also the feasibility, the design and the operation phases. Identifying the owner's needs in all phases of this process is of paramount importance for achieving satisfactory results for the building project. Additionally, the owner's needs should be fulfilled by the work scope of every stakeholder involved in the project. Nevertheless, these needs are not always adequately considered in building projects. Thus, the purpose of the research reported in this paper has been to develop a model that allows for the identification of the owner's needs in all phases of the building life cycle. The article presents a six level classification system for the information required in the project and a two-dimensional model that maps the life cycle and the logical actions to be undertaken in each phase. The model has been corroborated and improved by applying the Delphi technique to a panel of ten experts in two rounds. The practical use of the model is through the systematic application of a series of questionnaires built upon the information classification system for determining the owner's needs. The paper details the operation phase of the model as an illustrative example and a case study on a residential building project of twelve apartments in Spain.

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Management of client requirements for design and build projects in the construction industry of Hong Kong

Cited by 24 publications

References 33 publications

Problems and solutions of requirements management for construction projects under the traditional procurement systems

Problems and solutions of requirements management for construction projects under the traditional procurement systems

A Model for Identifying Owner’s Needs in the Building Life Cycle

Value generation analysis within the design process of construction projects in Chile

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